Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
N/AExperience Level
N/AJob Type
Not SpecifiedVisa
N/AIndustries
Requirements
- 3+ years of experience supporting clients in a customer-facing role in the insurance industry; health insurance experience strongly preferred
- Highly organized, with the ability to set, meet, and exceed time-sensitive objectives
- Exceptional attention to detail and documentation skills; able to manage a high volume of clients effectively
- Customer service-oriented with strong relationship-building skills
- Excellent verbal and written communication abilities
- Proficient in PowerPoint and experienced in building professional presentations
- CRM experience (e.g., Salesforce) strongly preferred
- Experience with SaaS products is a plus
Responsibilities
- Prepare and run regular touch points with clients that include presentations, business reviews, model updates, and product roadmap
- Review client dashboards to confirm usability and generate insights on model results
- Thoroughly document notes from calls within Salesforce and manage action items with each client
- Acts as the voice of the customer by delivering feedback to internal teams identifying customer needs, ideas, and challenges
- Coordinate with internal teams to access additional resources and facilitate the solutions and tools needed by customers
Skills
Gradient
Energy-efficient window ACs and heat pumps
About Gradient
Gradient Comfort creates energy-efficient window air conditioners that also function as heat pumps, providing both cooling and heating without obstructing views. Their products use R-32 refrigerant, which is more environmentally friendly than traditional options, making them appealing to eco-conscious consumers, especially in regions with strict emissions regulations like New York. Unlike competitors, Gradient Comfort sells directly to consumers through its website, fostering a closer relationship with customers. The company's goal is to lead in clean energy innovation and support decarbonization efforts in home climate control.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$32.1MTotal Funding
SERIES_ACompany Stage
Energy, Consumer GoodsIndustries
51-200Employees
Benefits
Equity
Medical/vision/dental/life/disability insurance
401k
Paid parental leave
Commuter benefits
Unlimited PTO within reason
Relocation package ( out of state applicants only )
Risks
Increased competition from established HVAC companies could challenge Gradient's market share.
Supply chain disruptions in the semiconductor industry may impact heat pump production.
Economic downturns could reduce consumer spending on Gradient's premium products.
Differentiation
Gradient's heat pumps use R-32 refrigerant, reducing environmental impact compared to HFCs.
The company's window-mounted design offers unobstructed views, ideal for urban living.
Gradient partners with NYC Housing Authority, showcasing commitment to community-focused solutions.
Upsides
Gradient received a $17.5 million grant to establish a Michigan manufacturing plant.
The Inflation Reduction Act incentives could boost sales of Gradient's heat pumps.
Growing eco-conscious consumerism supports Gradient's positioning as a green technology leader.
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