[Remote] Senior Implementation Manager at Drata

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Security, ComplianceIndustries

Requirements

7+ years of experience in software implementation, consulting, or customer delivery roles, with a proven track record of managing complex, multi-stakeholder SaaS implementations
3+ years of experience leading enterprise or compliance-focused implementations, ideally in security, GRC, or identity and access management environments
Deep understanding of compliance frameworks such as SOC 2, ISO 27001, HIPAA, PCI, or FedRAMP

Responsibilities

Lead end-to-end delivery for Drata’s largest and most complex enterprise customers, defining success plans, managing milestones, and ensuring high-quality, on-time delivery
Drive measurable outcomes in customer time-to-value, adoption, and satisfaction through proactive leadership and risk management
Identify patterns and opportunities across implementations to evolve Drata’s onboarding methodology, tools, and playbooks
Partner with PS leadership to operationalize metrics, refine delivery frameworks, and implement scalable best practices that enable consistency and repeatability across the team
Serve as a trusted advisor and executive-facing point of contact for customers, aligning business goals to implementation outcomes
Anticipate customer needs, advocate internally, and guide strategic decisions to maximize the customer’s long-term success with Drata
Configure and optimize the Drata platform to align with complex enterprise environments, ensuring smooth integration and adherence to security and compliance requirements
Partner with Solutions Architects and Product teams to troubleshoot challenges, validate designs, and ensure scalability across customer environments
Act as a mentor, coach, and escalation point for Implementation Managers, sharing best practices and supporting professional growth
Contribute to internal enablement through training materials, documentation, and collaboration sessions that improve organizational capability and knowledge sharing
Collaborate closely with Sales, Product, Engineering, and Customer Success to ensure seamless communication, effective handoffs, and a unified customer experience
Represent the customer voice in internal discussions to drive continuous improvement and product innovation

Skills

Key technologies and capabilities for this role

Project ManagementCustomer ImplementationComplianceRisk ManagementStrategic PlanningCross-functional CollaborationCustomer SuccessProgram Management

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What skills are required for the Senior Implementation Manager role?

The role requires strategic project management, program ownership and continuous improvement, customer relationship management, technical configuration and solutioning, and mentorship and enablement skills.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Drata?

Drata features a mission-led team that moves with urgency, leads with empathy, and builds with intention.

What makes a strong candidate for this position?

A strong candidate thrives on ownership, excels under ambiguity, and is motivated by seeing customers succeed.

Drata

Automates security and compliance processes

About Drata

Drata provides a platform that automates security and compliance processes for companies, helping them achieve and maintain continuous compliance with standards like SOC 2, ISO 27001, and HIPAA. The platform works by integrating with over 75 different technologies to continuously monitor a company's security posture and collect evidence needed for compliance audits. This automation reduces the need for manual tasks, such as taking screenshots and managing spreadsheets, making the compliance process more efficient. Drata primarily serves fast-growing technology and SaaS companies that face challenges in managing compliance due to rapid growth and complex regulations. Unlike its competitors, Drata focuses on providing a comprehensive, integrated solution that ensures clients are always audit-ready. The goal of Drata is to simplify compliance management, allowing businesses to save time and resources while building trust with their customers.

San Diego, CaliforniaHeadquarters

2020Year Founded

$319.2MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

501-1,000Employees

Benefits

Health benefits

Learning enrichment stipends

Flexible PTO

Work from home stipend

401k

Parental leave

Risks

Integration challenges from acquisitions like oak9 may disrupt service delivery.

AI-generated responses in compliance may face client resistance over accuracy concerns.

Rapid platform expansion could strain infrastructure, risking service outages.

Differentiation

Drata automates compliance with over 75 technology integrations, streamlining audit readiness.

Founded in 2020, Drata focuses on continuous compliance for fast-growing tech companies.

Drata's AI-driven solutions reduce manual compliance tasks, enhancing efficiency and accuracy.

Upsides

Drata's acquisition of oak9 integrates compliance into the software development lifecycle.

AI Questionnaire Automation accelerates sales cycles by minimizing security review delays.

Strategic alliances, like with 360 Advanced, expand Drata's market reach and service offerings.

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