Post-Sale Role - General Interest Application at Moment

New York, New York, United States

Moment Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

  • Post-sale experience at B2B start-ups, ideally partnering with large clients on complicated projects and multi-year transformation efforts
  • Incredible customer centricity, work ethic / throughput, ability to learn, obsession over the details, ownership mentality, and bias for action
  • A good human being with high integrity
  • A passion for building a truly world class post-sale function
  • Someone who is looking for their career defining opportunity and significant personal / career growth

Responsibilities

  • (No specific responsibilities listed in the job description)

Skills

Account Management
Implementation
Solutioning
Post-Sale
Customer Success
B2B
Project Management
Client Relations

Moment

E-commerce platform for photography gear

About Moment

Moment is an e-commerce platform that provides a wide range of high-quality gear for photographers and filmmakers. The products available include cameras, lenses, accessories, and other essential tools for visual storytelling. Moment's marketplace caters to both amateur and professional visual artists, helping them enhance their craft with top-notch equipment. The company stands out from its competitors by offering a lifetime warranty on its products, free worldwide shipping, and 24/7 customer service from professional guides. These features are designed to build customer loyalty and ensure a superior shopping experience. Moment's primary goal is to attract and retain a dedicated customer base by providing exceptional products and services, ultimately fostering satisfaction and encouraging repeat purchases.

Seattle, WashingtonHeadquarters
2014Year Founded
$6.1MTotal Funding
EARLY_VCCompany Stage
Consumer Software, Consumer GoodsIndustries
11-50Employees

Benefits

Flexible work hours, with the option to work in-person at NYC or Miami offices
The chance to work on a world-class team of former founders and engineers who have scaled companies to >$7.5b in value
Very competitive salary
Equity and token allocation
Unlimited PTO
401k & top-tier health insurance benefits (equivalent to Big Tech companies coverage for Medical, Dental & Vision)
Occasional paid travel costs to events and off-sites

Risks

Smartphone camera improvements reduce the need for external lenses like Moment's.
Patreon's acquisition may lead to strategic shifts alienating existing customers.
Economic downturns could negatively impact sales of high-end photography gear.

Differentiation

Moment offers a lifetime warranty and free worldwide shipping on products.
The company provides 24/7 customer service from professional guides.
Moment's T-Series lenses enhance mobile photography with unique perspectives.

Upsides

Growing demand for mobile photography accessories boosts Moment's market potential.
Patreon's acquisition offers opportunities for cross-promotion and platform integration.
Rising interest in hybrid analog-digital photography supports Moment's 3D camera innovation.

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