[Remote] Transformation Office Manager at Vonage

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud CommunicationsIndustries

Requirements

A proven, high-performing manager with a strong technical or business background
Experience working in a similar Transformation focused role, where delivery and execution of projects is key
Strong experience in stakeholder management - being able to navigate complex stakeholder groups to ensure positive outcomes
An innate ability to be positive, proactive, and process-driven, combined with an exceptional eye for detail and a strong sense of ownership over critical business outcomes
Demonstrated effectiveness in a fast-paced, high-pressure environment, with the ability to influence and lead without direct authority
Excellent verbal and written communication skills

Responsibilities

Establish and Own the Governance Model: Shape, manage, and drive a rigorous Transformation cadence, ensuring all weekly forums, including executive-level Transformation Office (TO) meetings and Workstream Lead (WSL) meetings, operate with strategic clarity, high accountability, and the right senior-level participation
Ensure Strategic Momentum: Proactively track and escalate Workstream progress and critical actions from TO discussions, partnering directly with Workstream Leads (WSLs) and stakeholders to eliminate roadblocks and guarantee execution against key milestones
Shape the Narrative: Produce and disseminate high-impact, relevant strategic communications that clearly articulate Transformation highlights, progress, and updates to the entire organization and senior leadership
Elevate Workstream Performance: Act as a strategic partner to the Chief Performance Officer (CPO) and WSLs, providing a consolidated, objective view of Workstream health and proactively flagging performance risks, and identifying potential opportunities
Orchestrate Delivery: Lead the coordination of the transformation, liaising with Business Champions and support teams to ensure seamless delivery, adoption, and maximum user access and impact across all initiatives
Solve Complex Inquiries: Direct and coordinate the capacity of the TO Analyst team to efficiently deliver on complex inquiries and analytical needs from WSLs, ensuring data-driven decision-making
Mentor High-Performing Talent: Provide day-to-day leadership, coaching, and capability development to the Transformation Office Analysts, fostering a culture of excellence, ownership, and strategic thinking
Own Team Output: Be ultimately accountable for the high quality and strategic relevance of all work products delivered by the Transformation Office team

Skills

Key technologies and capabilities for this role

Transformation GovernanceStrategic CommunicationProgram ManagementStakeholder ManagementExecutive ReportingChange ManagementPerformance TrackingProcess CoordinationRisk ManagementTeam Leadership

Questions & Answers

Common questions about this position

What experience is required for the Transformation Office Manager role?

A proven, high-performing manager with a strong technical or business background is required, along with experience in a similar Transformation focused role where delivery and execution of projects is key, strong stakeholder management, and an innate ability to be positive, proactive, and process-driven.

What salary or compensation does this role offer?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the company culture like for this role?

The role involves shaping the culture of execution, fostering a culture of excellence, ownership, and strategic thinking while influencing senior leaders and leading a dedicated team.

What makes a strong candidate for this position?

Strong candidates will have proven management experience with a technical or business background, transformation project delivery expertise, excellent stakeholder management skills, and a positive, proactive, process-driven approach.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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