Implementation Manager
ThanxSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Consumer Software, CybersecurityIndustries
Requirements
Candidates should have experience in a customer-facing role deploying software on key accounts or initiatives. They must demonstrate the ability to run operational efforts and tactical meetings with minimal oversight and have proven experience onboarding multiple waves of facility deployments. Exceptional rapport-building skills with stakeholders at all levels and a drive for results with a 'whatever it takes' attitude are essential. Candidates should be able to travel up to 50% to customer locations and possess excellent written and verbal communication skills.
Responsibilities
The Implementation Manager will deliver excellence in operational engagement and day-to-day management on key facility accounts. They will provide end-user support, training, and change management on software app deployments and maintain an in-person presence for both go-lives and ongoing support. The role includes providing updates and status reports to ensure real-time visibility and proper decision-making, along with play-by-play updates from the field to identify, escalate, and triage issues as they arise. Additionally, the manager will become Vector’s internal subject matter expert on the comprehensive operational needs of customers.
Skills
Operational Engagement
Software Deployment
Change Management
Customer Support
Training
Problem-Solving
Interpersonal Skills
Stakeholder Management
Reporting
Issue Triaging
Roadmap Definition
Vectra
AI-based network detection and response solutions
About Vectra
Vectra.ai specializes in AI-based network detection and response (NDR) solutions, focusing on real-time security for cloud environments, SaaS platforms, data centers, and enterprise infrastructures. Its main product, the Cognito platform, captures network metadata and uses machine learning to identify and respond to cyber threats, allowing security analysts to conduct thorough investigations and prioritize critical incidents. Unlike many competitors, Vectra.ai integrates seamlessly with various security tools, enhancing its threat detection capabilities. The company's goal is to help organizations maintain a strong security posture by providing comprehensive solutions that adapt to evolving security needs.
Key Metrics
San Jose, CaliforniaHeadquarters
2011Year Founded
$342.7MTotal Funding
SERIES_FCompany Stage
Cybersecurity, AI & Machine LearningIndustries
501-1,000Employees