People Operations Partner (Senior HRBP) at Kustomer

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SaaS, Customer ServiceIndustries

Requirements

Years of experience in a People/HR role, thriving in a fast-paced, high-growth environment
Energized by being part of a collaborative team where your work drives real, company-wide impact
Flourish in dynamic environments (inferred from incomplete description)

Responsibilities

Serve as a strategic advisor and partner to managers, coaching leaders around team effectiveness, organizational alignment, and business goals
Act as the dedicated People Business Partner for Sales and Marketing teams, building trusted relationships and supporting their org needs
Influence and support leaders on key people practices including performance management, feedback, career development, and team health
Design and deliver learning experiences such as manager development and team training initiatives
Design, scale, and operationalize People programs across performance, engagement, compensation, benefits, immigration, and more in close collaboration with the People team
Build strong, trusted relationships and act as a resource, coach, and advocate for Krew
Surface trends and insights from across the business to identify gaps or opportunities in People practices and partner on solutions
Partner closely with the People Team on all things People Ops
Handle sensitive situations and information with discretion, empathy, and a high level of confidentiality

Skills

Key technologies and capabilities for this role

HR Business PartneringPeople OperationsEmployee RelationsTalent ManagementPerformance ManagementCompensation PlanningBenefits AdministrationHR Compliance

Questions & Answers

Common questions about this position

Is this role remote or hybrid?

The role is hybrid, and Kustomer has transitioned to a remote friendly company with Krew members located throughout the U.S., coming together for Kamp Kustomer each year.

What salary or compensation does this role offer?

This information is not specified in the job description.

What key skills or experiences are required for this position?

The role requires being a strategic, consultative, and hands-on partner to leaders and employees, with expertise in coaching managers on team effectiveness, organizational alignment, business goals, and supporting Sales and Marketing teams.

What is the company culture like at Kustomer?

Kustomer's Krew consists of passionate and collaborative people who care deeply about their work and enhancing customer service experiences, seeking individuals eager to learn and be challenged daily in a growing, remote-friendly environment.

What makes a strong candidate for this People Operations Partner role?

Strong candidates are strategic advisors who can coach leaders on team effectiveness and business goals, build trusted relationships as a dedicated partner to Sales and Marketing teams, and drive operational excellence while championing employee experience.

Kustomer

Customer service platform for businesses

About Kustomer

Kustomer provides a customer service platform that helps businesses improve their customer interactions across various channels such as phone, email, chat, text, social media, and messaging. The platform allows for fast and personalized service by giving agents complete visibility into customer information, enabling seamless conversations. Kustomer incorporates intelligent automation and offers no-code customization, allowing businesses to quickly adapt to changes and maintain high service levels. Unlike many competitors, Kustomer focuses on serving growing brands that want to build strong customer relationships to enhance business outcomes. The company's goal is to improve customer satisfaction and operational efficiency through its subscription-based SaaS offerings.

New York City, New YorkHeadquarters

2015Year Founded

$227.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Holistic wellness, including physical and mental health services

Paid leave for new parents

Support for family planning, including adoption and surrogacy assistance, and baby cash to help with newborn expenses

Flexible spending account for dependent care so you can pay care expenses for a child or parent with pre-tax money

Personalized assistance navigating all of the information, resources, and programs available to support your family care needs

Competitive retirement plan

Life insurance and survivor support

Equity awards

Complimentary access to TurboTax

On-site or video tax consultations to answer your questions

Legal support through Hyatt Legal for you and/or your parents if you need it

Join a Life@ Club—or create your own. A unique program that supports you in building meaningful connections at Facebook

Join a Facebook Resource Group and be a catalyst for ensuring a fully inclusive and open environment that provides opportunities for everyone to contribute to Facebook’s success

Generous paid time off

A 30-day paid break every five years

Leave programs so that you can take the time you need to care for yourself or your family when you need it

Risks

Integration challenges with WhatsApp could disrupt services if not managed well.

AI tools may face regulatory scrutiny in regions with strict AI regulations.

Reliance on AI could lead to dissatisfaction if complex queries aren't handled effectively.

Differentiation

Kustomer offers a unified timeline view for seamless omnichannel customer service.

The platform provides no-code customization, allowing quick adaptation to business changes.

Kustomer integrates AI tools like KIQ Customer Assist to enhance service efficiency by 45%.

Upsides

Integration with WhatsApp expands Kustomer's reach to over 2 billion users.

Recent $60M funding boosts Kustomer's resources for product and market expansion.

CRM Powered Proactive Messaging improves customer engagement and satisfaction.

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