[Remote] Director, Strategic Delivery People Partnerships at Twilio

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, HR, CommunicationsIndustries

Requirements

Builder, connector, and trusted advisor who thrives at the intersection of strategy, operations, storytelling, and influence
Excels at leading cross-functional alignment, prioritizing work that moves critical outcomes forward, and navigating complex organizational change
Ability to connect strategy to execution, design scalable systems, orchestrate cross-functional programs, lead change, and equip teams to deliver People & Talent Strategy
Experience bringing structure to ambiguity and scaling effective ways of working
Ability to elevate how People programs are positioned, communicated, and experienced across the business

Responsibilities

Lead a unified portfolio of initiatives spanning capability building, enablement programs, program/services positioning & rollouts, strategic planning, and process optimization
Serve as the connective tissue and chief of staff-like partner to the SVP of People Partnerships and VP, Talent Acquisition — anticipating needs, shaping priorities, and translating strategy into execution
Partner with the SVP and 2P Leadership Team to run annual and quarterly planning and reviews that bring focus, alignment, and accountability to the team’s priorities
Champion a “GTM mindset” across the People Partnerships team — ensuring programs are customer-backed, well-positioned, and delivered with clear storytelling, enablement, and adoption strategies to create long-term impact; strengthen connection between business needs and People programs
Design, implement, and evolve a scalable 2P Enablement strategy that strengthens clarity, consistency, and customer-first execution across all customer-facing People teams (HRBP, TA, ER, PG)
Act as a strategic advisor to leaders and program owners, helping shape program strategies, readiness plans, and stakeholder communications
Drive cross-functional alignment and short- and long-term prioritization across 2P and the People team, connecting dots, surfacing dependencies and risks, and ensuring resources are devoted to the work that matters most for business outcomes
Lead internal communications and storytelling for 2P, simplifying complex concepts into narratives that drive clarity, engagement, and confidence
Design and facilitate leadership meetings, offsites, and communication forums that foster collaboration, accountability, and alignment
Foster a culture of curiosity, accountability, and continuous improvement within the Strategic Delivery team and across the organization
Lead a team of program and project managers focused on enablement and People team product marketing
Ensure the consistent adoption and execution of People solutions across the enterprise and drive the connective tissue that keeps 2P operating with clarity, rhythm, and impact

Skills

Key technologies and capabilities for this role

Program ManagementProject ManagementStrategic PlanningOperationsCross-Functional AlignmentChange ManagementProduct MarketingEnablementStorytellingInfluence

Questions & Answers

Common questions about this position

Is this role remote-friendly?

Yes, Twilio follows a remote-first work policy, allowing team members to work from the comfort of their homes regardless of location.

What is the salary range for this position?

This information is not specified in the job description.

What key skills are needed for the Director, Strategic Delivery role?

The role requires skills in leading cross-functional alignment, prioritizing work for critical outcomes, navigating organizational change, strategy-to-execution translation, and applying a go-to-market mindset with strong storytelling and influence.

What is Twilio's company culture like?

Twilio has a strong culture of connection, global inclusion, and remote-first work, with a vibrant team of diverse experiences focused on making a global impact and empowering developers.

What makes a strong candidate for this role?

A strong candidate is a builder, connector, and trusted advisor who thrives at the intersection of strategy, operations, storytelling, and influence, with experience bringing structure to ambiguity and scaling effective ways of working.

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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