Organization Effectiveness Lead

The Organization Effectiveness Lead will analyze existing training and intake processes to identify inefficiencies and areas for improvement, and manage the design, development, and delivery of training processes in partnership with training operations and other teams. They will partner with subject matter experts to ensure processes are accurate and aligned with business needs, deliver training and support to partner teams on process adoption, and provide consultative support to drive consistent process adoption. The role involves evaluating process effectiveness using metrics and feedback, staying informed about industry best practices, and establishing a framework for content lifecycle management, including creation, curation, updating, and archiving of knowledge documentation. Responsibilities also include maintaining the content asset repository, managing version control and audit trails, training content creators on governance processes, leading review cycles for content, and serving as the point of contact for content-related questions. Additionally, the lead will collect, analyze, and interpret data related to training effectiveness and operational efficiency, develop dashboards and reports for leadership, use data-driven insights for decision-making and program optimization, and monitor key performance indicators to measure success and identify improvement opportunities. The role requires fostering a collaborative environment, acting as the primary point of contact for senior leadership on training process management, data analytics, and process improvement initiatives.