Training Operations Manager (Field)

The Field Training Operations Manager will lead and manage a growing team of Field Trainers and Sales Technicians, overseeing hiring, coaching, performance management, and team development. This role involves building and scaling the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth. Responsibilities include optimizing field operations by overseeing scheduling, resource allocation, and travel planning for the team to ensure coverage and efficiency across regions. The manager will drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience. Performance measurement through KPIs and customer outcomes will be owned to evaluate training effectiveness and continuously refine the approach. Strategic projects across the customer lifecycle will be led to improve retention, satisfaction, and speed to value. Regular travel to customer practices is expected to observe field training firsthand and inform improvements to team operations and customer delivery. Maintaining internal systems, including documentation, SOPs, and training materials, is crucial to promote consistency and scale across a distributed team.