Dandy

Training Operations Manager (Field)

United States

$116,500 – $137,000Compensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Dental Technology, SaaSIndustries

About Dandy

Dandy is transforming the massive and antiquated dental industry—an industry worth over $200B. Backed by some of the world’s leading venture capital firms, we’re on an ambitious mission to simplify and modernize every function of the dental practice through technology. As we expand our reach globally, Dandy is building the operating system for dental offices around the world—empowering clinicians and their teams with technology, innovation, and world-class support to achieve more for their practices, their people, and their patients.

Salary: $116.5K - $137K Location Type: Remote Employment Type: FullTime

About the Role

Dandy is hiring a Field Training Operations Manager to lead, scale, and optimize our growing Field Training team. This person will be responsible for building the systems, processes, and team needed to deliver high-quality in-person onboarding experiences to our customers.

The ideal candidate has deep experience scaling field operations, leading high-performing teams, and building infrastructure that supports field-based implementation/onboarding work at scale. This role requires regular travel, strong cross-functional collaboration, and a passion for supporting customer success and driving measurable impact through field execution.

What You'll Do

  • Lead and manage a growing team of Field Trainers and Sales Technicians—owning hiring, coaching, performance management, and team development.
  • Build and scale the field training motion, including developing playbooks, defining KPIs, and establishing operational processes to support rapid growth.
  • Optimize field operations: Oversee scheduling, resource allocation and travel planning for the team to ensure coverage and efficiency across regions.
  • Drive cross-functional alignment with Product, Sales, and Customer Success to identify and solve onboarding bottlenecks, leveraging data and field insights to improve the customer experience.
  • Own performance measurement, using KPIs and customer outcomes to evaluate training effectiveness and continuously refine the approach.
  • Lead strategic projects across the customer lifecycle—from onboarding through post-training ramp—to improve retention, satisfaction, and speed to value.
  • Travel regularly to customer practices to observe field training firsthand and inform improvements to team operations and customer delivery.
  • Maintain internal systems, including documentation, SOPs, and training materials, to promote consistency and scale across a distributed team.

What We're Looking For

  • 5+ years of experience in operations, implementation, field/territory management, or strategy roles within a fast-paced, high-growth environment.
  • Experience building and scaling field-based teams or programs.
  • Proven people management skills with a track record of developing strong, engaged teams.
  • Strong project management and process-building experience, ideally in a field or customer-facing context.
  • Excellent communication skills, both internal and customer-facing.
  • Data-driven decision-maker with a strong record of managing a team with multiple projects to meet deliver timelines and activation targets.
  • Highly organized and detail-oriented, with the ability to manage logistics and competing priorities.
  • Willingness to travel regularly to support field training operations and team development (approx. 25–50% travel).
  • A self-starter mindset with a “roll up your sleeves” attitude—no task is too big or too small.

Benefits

For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.

Equal Opportunity Employer

Dandy is proud to be an equal-opportunity employer. We are committed to building a diverse and inclusive culture that celebrates authenticity to win as one. We do not discriminate on t

Skills

Field Operations
Team Leadership
Process Development
Performance Management
Customer Onboarding
Cross-functional Collaboration
Data Analysis
KPI Definition
Scheduling
Resource Allocation
Travel Planning

Dandy

Digital dental lab services and software

About Dandy

Dandy provides digital dentistry solutions to dental practices across the United States, enabling them to transition from traditional methods to modern digital techniques. Their services include digital scanning, design, and manufacturing of dental prosthetics such as dentures and implants. Dandy's proprietary Chairside software simplifies the scanning process, allowing dental professionals to perform complex procedures with greater accuracy and efficiency. Unlike competitors, Dandy offers their Chairside software for free, making it easier for practices to scan patients and submit lab cases. The company generates revenue through the manufacturing and sale of dental products based on these digital scans, along with providing clinical support and live scan feedback. Dandy's goal is to enhance patient experiences and improve operational efficiency for dental practices by facilitating the adoption of digital dentistry.

New York City, New YorkHeadquarters
2020Year Founded
$4.2MTotal Funding
SEEDCompany Stage
Enterprise Software, HealthcareIndustries
1,001-5,000Employees

Benefits

Medical, dental, & vision coverage
Parental planning
Mental health benefits
401(k) plan
PTO
Fitness reimbursements

Risks

Competition from established companies like Align Technology is increasing.
Data privacy concerns are rising with digitalization in the dental industry.
Rising raw material costs could impact Dandy's profit margins.

Differentiation

Dandy offers a unique end-to-end digital dental lab service.
Their Chairside software simplifies the scanning process for dental professionals.
Dandy provides free software, earning revenue from dental prosthetics sales.

Upsides

Growing demand for digital dental solutions aligns with Dandy's offerings.
Personalized dental care trend supports Dandy's customized prosthetics services.
AI integration in dental imaging complements Dandy's digital scanning technology.

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