Symbotic

Lean & Service Quality Leader

United States

Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Supply Chain, Warehousing, Logistics, Robotics, AutomationIndustries

Lean & Service Quality Leader

Employment Type: Full time


Who We Are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed, and flexibility.

GreenBox is pioneering warehousing-as-a-service, offering outsourced warehousing operations and specializing in automated warehousing solutions. Our focus is on the efficient movement of goods in cases and pallets across all sectors, such as wholesale, retail, and general merchandising.

GreenBox is an independently managed joint venture between Symbotic and Softbank.


Position Overview

The Lean & Service Quality Leader is a regional leadership role focused on driving operational excellence, cost efficiency, and service quality across a growing network of automated distribution sites. This role is central to building and scaling consistent, Lean-driven processes across all sites. The ideal candidate will embed continuous improvement principles into daily operations while building a team of managers—one per GB facility—to maintain high standards, increase throughput, and enhance customer satisfaction through data-informed solutions.


Responsibilities

  • Serve as the enterprise-wide leader for Lean and Continuous Improvement within warehouse operations.
  • Develop and scale standardized processes across all GB sites to reduce costs, improve productivity, and enhance service.
  • Build and lead a regional team of Service Quality/CI Managers to implement and sustain operational excellence.
  • Partner with local site leadership to assess performance, identify inefficiencies, and roll out best practices.
  • Design and implement SOPs covering all key warehouse functions:
    • Receiving, put-away, storage optimization, picking, shipping, returns, and last-mile delivery.
    • Labor standards, safety protocols, and auditing processes.
  • Conduct root cause analysis on operational challenges (e.g., downtime, accuracy issues, process bottlenecks) and execute corrective actions.
  • Collaborate with Engineering and Operations to identify automation opportunities and workflow redesigns for cost reduction and throughput improvement.
  • Lead Kaizen events, Lean workshops, and continuous improvement trainings across the network.
  • Develop and manage internal dashboards and reporting tools to track performance on operational KPIs and service quality metrics.
  • Act as the process owner of the Operational Excellence Framework and drive a culture of continuous improvement across all facilities.
  • Provide input into the design of new facilities to ensure scalability, efficiency, and process repeatability from Day 1.

Requirements

  • Bachelor’s degree in Engineering, Operations, Supply Chain, or related field.
  • Minimum 7 years of experience in distribution, fulfillment, or manufacturing environments.
  • Deep knowledge of Lean principles and structured problem-solving (e.g., Kaizen, Six Sigma, etc.).
  • Six Sigma Black Belt or equivalent certification strongly preferred.
  • Proven success leading cross-functional continuous improvement efforts at scale.
  • Familiarity with WMS, automation systems, and warehouse performance metrics.
  • Must be comfortable in a fast-paced, scaling environment with evolving processes.
  • Strong leadership, communication, and data analysis skills are essential.
  • This is a highly collaborative role that bridges Engineering, Operations, and Customer Service.

Our Environment

  • Location Type: Remote, travel-based position.
  • Travel: Required up to 50% of the time. Employee must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations.
  • Expenses: The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform.

Skills

Lean
Continuous Improvement
Service Quality
Operational Excellence
Cost Efficiency
Process Standardization
Warehouse Operations
Leadership
Team Building
Data Analysis
SOP Development
Auditing

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters
2007Year Founded
$607.5MTotal Funding
IPOCompany Stage
Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries
1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.
Integration challenges from OhmniLabs acquisition could divert focus from core operations.
Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.
The company focuses on making supply chains faster, more efficient, and profitable.
Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.
AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.
Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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