Lean & Service Quality Leader

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Supply Chain, Warehousing, Logistics, Robotics, AutomationIndustries

Requirements

A Bachelor's degree in Engineering, Operations, Supply Chain, or a related field is required, along with a minimum of 7 years of experience in distribution, fulfillment, or manufacturing environments. Deep knowledge of Lean principles and structured problem-solving methodologies like Kaizen and Six Sigma is essential, with a Six Sigma Black Belt or equivalent certification being strongly preferred. Proven success in leading large-scale, cross-functional continuous improvement efforts, familiarity with WMS and automation systems, and strong leadership, communication, and data analysis skills are necessary. Candidates must be comfortable in a fast-paced, scaling environment with evolving processes.

Responsibilities

The Lean & Service Quality Leader will serve as the enterprise-wide leader for Lean and Continuous Improvement within warehouse operations, developing and scaling standardized processes across all sites to reduce costs, improve productivity, and enhance service. This role involves building and leading a regional team of Service Quality/CI Managers, partnering with local site leadership to assess performance and identify inefficiencies, and designing/implementing SOPs for all key warehouse functions including receiving, put-away, storage optimization, picking, shipping, returns, and last-mile delivery, as well as labor standards, safety protocols, and auditing processes. Responsibilities also include conducting root cause analysis on operational challenges, executing corrective actions, collaborating with Engineering and Operations on automation and workflow redesigns, leading Kaizen events and Lean workshops, developing performance tracking dashboards, acting as the process owner for the Operational Excellence Framework, and providing input into new facility designs.

Skills

Lean

Continuous Improvement

Service Quality

Operational Excellence

Cost Efficiency

Process Standardization

Warehouse Operations

Leadership

Team Building

Data Analysis

SOP Development

Auditing

Symbotic

Develops robotics and software for supply chains

About Symbotic

Symbotic develops robotics and software aimed at improving supply chain operations. Their products include both hardware and software that work together to automate various processes within warehouses and distribution centers. This automation helps manufacturers, distributors, and retailers streamline their operations, making them faster and more efficient. Unlike many competitors, Symbotic focuses on creating a comprehensive solution that integrates seamlessly into existing supply chains, providing not just the technology but also ongoing support and maintenance. The goal of Symbotic is to enhance the profitability of their clients by optimizing supply chain performance through advanced automation.

Wilmington, DelawareHeadquarters

2007Year Founded

$607.5MTotal Funding

IPOCompany Stage

Robotics & Automation, Industrial & Manufacturing, Enterprise SoftwareIndustries

1,001-5,000Employees

Risks

Financial restatement and class action lawsuit may harm investor confidence and stability.

Integration challenges from OhmniLabs acquisition could divert focus from core operations.

Expansion in Georgia may face delays or cost overruns, impacting profitability.

Differentiation

Symbotic integrates proprietary robotics and software for advanced supply chain automation.

The company focuses on making supply chains faster, more efficient, and profitable.

Symbotic's acquisition of OhmniLabs expands its capabilities beyond traditional warehouse settings.

Upsides

Increased demand for warehouse automation due to e-commerce growth boosts Symbotic's market potential.

AI-driven robotics interest from major companies like Amazon enhances Symbotic's industry relevance.

Symbotic's expansion in Georgia creates 300 jobs, strengthening its operational capacity.

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