Senior Customer Experience WFM Manager
AlmaSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Technology, Financial Services, SaaSIndustries
Requirements
The ideal candidate will have 3-5 years of experience in workforce management or a related field. They should be comfortable working in a fast-paced environment and possess strong analytical and problem-solving skills. Experience with developing and executing workforce plans, forecasting needs, and analyzing workload trends is necessary. Familiarity with creating scalable systems for staffing and capacity planning is also required.
Responsibilities
The Workforce Manager will be responsible for developing and executing workforce plans across clinical departments and projects. This includes forecasting resource needs, analyzing staffing trends and workload data, and making proactive resourcing decisions. The role involves designing and implementing tools for scheduling, capacity planning, and reporting, as well as establishing standard operating procedures for staffing and onboarding. Additionally, the manager will identify and address talent gaps, support continuous improvement activities, and collaborate with HR/recruiting to align hiring with demand. They will also support contingency planning and flexible staffing models.
Skills
Workforce Management
Data Science
Machine Learning
AI
Clinical Expertise
SaaS Platform
Medication Management
Healthcare Technology
Arine
Optimizes medication management for patients
About Arine
Arine focuses on improving medication management to enhance patient outcomes and lower healthcare costs, particularly for older adults and those with complex health needs. The platform uses data-driven analytics to provide personalized medication therapy management, ensuring that medications are tailored to each patient's health profile. Arine's clients include healthcare providers and insurance companies, who use the platform to improve care quality and patient satisfaction metrics. The company operates on a subscription model, offering tools for comprehensive medication management and optimization. By ensuring patients receive the correct medications, Arine aims to improve health outcomes and increase the efficiency of healthcare systems.
San Francisco, CaliforniaHeadquarters
2017Year Founded
$28.7MTotal Funding
DEBTCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees
Benefits
Remote Work Options
Professional Development Budget
Risks
Increased competition from emerging AI-driven healthcare startups.
Regulatory scrutiny on AI applications in healthcare is intensifying.
Data privacy concerns could damage Arine's reputation.
Differentiation
Arine uses data-driven analytics for personalized medication therapy management.
The company partners with healthcare providers to improve CAHPS and Star ratings.
Arine's platform targets older adults with complex medication regimens.
Upsides
Arine ranked 236 on the 2024 Inc. 5000 list for growth.
Partnerships with Priority Health enhance Arine's value-based care offerings.
Rising demand for personalized medicine supports Arine's approach.
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