Claims Continuous Improvement Specialist (Remote, US)

Why Openly

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

• The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
• The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
• The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure.

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire.

• Integrity
• Empathy
• Teamwork
• Curiosity
• Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

We're committed to Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Job Details

The Continuous Improvement Specialist plays a pivotal role within our Claims organization. Dive into a dynamic and impactful role where you will be at the heart of success and innovation. This role is responsible for driving process optimization through data analysis and problem-solving, fostering a culture of continuous improvement in a fast-paced, performance-driven environment. This role demands a tech-savvy, process-minded, and self-motivated individual with strong problem-solving skills and the ability to thrive under pressure. If you’re a proactive problem-solver with a passion for streamlining processes and inspiring others, this role offers endless opportunities to make a tangible impact in a fast-paced, growth-oriented organization.

Key Responsibilities

• Helping to coordinate, plan, and implement projects by analyzing and understanding project scope and objectives
• Liaise and communicate with project stakeholders concerning project details and deliverables
• Problem-solving by being able to identify problems and find solutions to overcome them
• Ability to motivate and inspire others, and enable collaboration
• Identify potential risks and blockers, and implement strategies to mitigate them
• Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement
• Conduct root cause analysis of process failures
• Analyze and use data analysis tools to collect, interpret, and identify effective solutions as required
• Ability to lead process design/ improvement and RCPS working sessions
• Document updated process workflows, procedures, and guidelines
• Monitor the effectiveness of new processes using key performance indicators (KPIs).
• Generate and deliver detailed reports and presentations on process performance
• Effectively communicate and influence peers and leaders on new processes/ trainings

Requirements

• Property Claims - in-depth knowledge (5+ years) of property claims processes, including FNOL, coverage verification, evaluation, and settlement.
• Great Communication - eff