Learning Experience Designer

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Workforce Management, BiotechnologyIndustries

Requirements

Candidates should possess a strong background in Instructional Design, UX, and Adult Learning, with experience in Digital Adoption Platforms like WalkMe, Pendo, or Whatfix. Proficiency in HTML, CSS, and jQuery selectors is required, along with a practical understanding of agentic AI and AI chatbots for support. The role demands meticulous attention to detail, the ability to independently manage diverse projects with multiple stakeholders, and a willingness to learn and experiment.

Responsibilities

The Learning Experience Designer will design, maintain, and test in-product learning experiences using Adult Learning and Instructional Design principles. They will strategically scope, design, build, and test effective user journeys using WalkMe and other tools to convert free trials, streamline account setup, offer timely support, and boost product adoption. This involves gaining a deep understanding of client challenges, collaborating with commercial, product, design, and engineering teams, establishing success metrics, and analyzing data to prioritize work based on business objectives.

Skills

Instructional Design

Adult Learning

User Onboarding

WalkMe

Agentic AI

SaaS

Product Adoption

Data-driven Decisions

Communication

Technical Skills

Deputy

Workforce management and staff scheduling platform

About Deputy

Deputy is a workforce management platform that simplifies staff scheduling, labor cost control, and timesheet management for businesses of all sizes. It allows users to create and share schedules easily, reducing scheduling workload by up to 50%, and includes features for demand planning and compliance with labor laws. The platform operates on a freemium model, offering a free starter plan and a premium package, and provides an open API for integration with other software systems. Deputy's goal is to help businesses manage their workforce efficiently while keeping labor costs low.

Sydney, AustraliaHeadquarters

2008Year Founded

$139.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise SoftwareIndustries

201-500Employees

Benefits

Health Insurance

401(k) Company Match

Flexible Work Hours

Stock Options

Paid Parental Leave

Private Health and Dental Insurance

Work from Home Stipend

Commuter Benefits

Risks

Increased competition from emerging platforms could erode Deputy's market share.

Reliance on a freemium model may limit revenue growth if users don't convert.

Data privacy concerns could lead to reputational damage and legal challenges.

Differentiation

Deputy offers a comprehensive platform for workforce management, including scheduling and compliance.

The platform's open API allows seamless integration with existing business software systems.

Deputy's freemium model provides accessibility to businesses of all sizes.

Upsides

Deputy achieved unicorn status, surpassing a billion-dollar valuation in 2023.

Integration with AI enhances demand planning and labor cost control for businesses.

Growing mobile-first solutions improve accessibility and user experience for workforce management.

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