Manager, Account Management (AMER)
Keeper SecuritySalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Relationship Management, SaaSIndustries
Requirements
Candidates should have at least 4 years of experience in account management, sales, or a related role within the SaaS industry, with a minimum of 2 years in a team leadership or mentorship capacity. Strong interpersonal skills focused on coaching and development, a data-driven approach to decision-making, and experience in building account management processes are essential. The ideal candidate is self-motivated, organized, results-oriented, and passionate about customer value and business success.
Responsibilities
The Manager, Account Management will oversee daily operations of the account management team, ensuring high customer engagement. They will coach and mentor account managers to enhance relationship building, account planning, and upselling/cross-selling skills. Responsibilities include supporting customer retention by identifying and addressing risks, attending customer calls for elevated care, and collaborating with cross-functional teams to resolve escalations and improve the customer journey. The role also involves strategizing with Customer Success leaders on retention and expansion, defining and tracking KPIs for performance evaluation, implementing strategic account plans, staying informed on industry trends, and exploring AI tools for efficiency improvements.
Skills
Account Management
Customer Success
Customer Retention
Upselling
Cross-selling
Relationship Building
Account Planning
KPI Tracking
Team Leadership
AI Tools
Customer.io
Marketing automation for customer engagement
About Customer.io
Customer.io is a marketing automation platform that helps businesses engage with their customers throughout their lifecycle. It allows companies to segment their audience based on real-time events, enabling personalized messaging that enhances customer connections and engagement. Unlike many competitors, Customer.io offers A/B testing and professional support services to optimize marketing strategies. The goal is to empower businesses to send data-driven messages that improve customer engagement and drive revenue.
Portland, OregonHeadquarters
2012Year Founded
$9.6MTotal Funding
SEEDCompany Stage
Consulting, Consumer SoftwareIndustries
201-500Employees
Benefits
Unlimited Paid Time Off
Paid Parental Leave
Health Insurance
401(k) Company Match
Healthy Lifestyle Budget
Remote Work Options
Co-working Space Rental Reimbursement
Professional Development Budget
Home Office Stipend
Sabbatical Leave
Risks
Increased competition from other platforms integrating with Vision Pro.
Reliance on Twilio SMS could pose risks if service issues arise.
Emergence of comprehensive notification solutions like Knock challenges market position.
Differentiation
Customer.io offers real-time audience segmentation for personalized messaging.
The platform supports A/B testing for continuous campaign optimization.
Customer.io integrates with Vision Pro for VR marketing campaigns.
Upsides
Integration with Apple Vision Pro opens new VR marketing opportunities.
Partnership with Twilio enhances robust SMS messaging solutions.
Participation in CEE Startup Challenge expands market reach and innovation.
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