Account Manager

Salary: $68K - $75K Location Type: Remote Employment Type: Full-Time

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Position Overview

Medely is a high-growth, Series-C technology start-up dedicated to reimagining the future of healthcare work. We provide an on-demand marketplace and workforce management tools, quickly becoming a preferred platform for healthcare professionals seeking high-paying jobs with flexibility. As a fully remote team, we are comprised of sharp, collaborative, and entrepreneurial individuals committed to transforming how healthcare workers and facilities collaborate to provide patient care. We are seeking passionate and skilled professionals to join us in tackling significant challenges within this rapidly expanding healthcare industry segment. Join our mission to revolutionize the healthcare staffing industry and improve patient lives!

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The Role

As an Account Manager, you will be instrumental in ensuring the overall success, retention, and expansion of Medely Customers. Your responsibilities will include proactively engaging with customers to:

• Guide customer success and strategy.
• Conduct recurring business reviews.
• Identify up-sell opportunities.
• Manage customer renewals.

The Account Manager must be versatile, interacting with diverse customers at various levels daily and collaborating closely with multiple internal departments at Medely. If you excel at building relationships, creating exceptional customer experiences, and demonstrating sales acumen, we encourage you to apply to our fast-growing startup!

This position may require occasional travel, both local and overnight, to meet with clients and members of the medical community to establish relationships and promote Medely Inc.

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Responsibilities

• Own the overall post-launch relationship with Medely customers.
• Increase customer platform usage and adoption.
• Ensure customer retention and contract renewal.
• Maintain customer satisfaction.
• Drive up-sells and uncover new revenue opportunities.
• Develop, prepare, and nurture customer relationships.
• Collaborate with customers to establish critical goals, key performance indicators, and aid in achieving their objectives.
• Manage customer escalations effectively.

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Requirements

• 3-5 years of account management experience, focusing on customer satisfaction, adoption, retention, and expansion.
• At least 1 year of experience within a SaaS startup.
• Healthcare experience is a plus.
• Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
• Demonstrated ability to manage multiple projects simultaneously with strict attention to detail.
• Ability to interact with client teams at various levels of technical and non-technical depth.
• Outstanding analytical, problem-solving, organization, prioritization, and multitasking skills.
• Excellent verbal and written communication skills.
• Tech-savvy; familiarity with Salesforce and G Suite tools is a plus.

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Why Medely

Benefits & Perks:

• Competitive Compensation: Based on experience and performance.
• Long-term Incentives: 401k.
• Healthcare Benefits: Full suite of benefits including medical, dental, and vision insurance.
• Flexibility: We value work/life balance, offering twenty days of Paid Time Off and eleven paid holidays.
• Paid Parental Leave.
• Purpose: Join a growing, mission-oriented startup modernizing the healthcare industry nationally.
• Ownership: Drive meaningful business impact on a team you’ll help build and define.
• Remote: Work in a digital environment with all the necessary tools for success.

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Company Information

Medely is an equal opportunity employer committed to diversity and inclusion. We interview and hire applicants of all backgrounds, orientations, expressions, and identities.

Work location is flexible if approved by Medely.

Medely does not accept unsolicited resumes from agencies. We consider any resume (CV) or biography received from an agency or outside recruiter without prior approval to be the property of Medely.