Account Manager

Remote

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$68,000 – $75,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Biotechnology, StaffingIndustries

Requirements

Candidates should possess 3-5 years of account management experience, ensuring customer satisfaction, adoption, retention, and expansion, with at least one year of experience within a SaaS startup. Healthcare experience is a plus, and a proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions is required. Strong analytical, problem-solving, organizational, prioritization, and multitasking skills are also necessary, along with excellent verbal and written communication skills and familiarity with Salesforce and G Suite tools.

Responsibilities

As an Account Manager, you will be responsible for the overall success, retention, and expansion of Medely Customers by proactively reaching out to guide customer success and strategy, conducting recurring business reviews, identifying up-sell opportunities, and managing customer renewals. You will also be expected to own the overall post-launch relationship with Medely customers, increase customer platform usage and adoption, ensure customer retention and contract renewal, ensure customer satisfaction, up-sell and uncover new revenue opportunities, develop and nurture customers, work with customers to establish critical goals, and manage customer escalations, while occasionally traveling to meet with clients and with members of the medical community.

Skills

Customer Success

Account Management

Sales

Relationship Building

Customer Retention

Upselling

Business Development

Medely

Connects healthcare professionals with facilities

About Medely

Medely connects healthcare professionals, like nurses and allied health workers, with hospitals and outpatient facilities that need temporary or permanent staff. The platform allows healthcare facilities to post their staffing needs, while professionals can accept assignments that fit their skills and schedules. Medely operates on a marketplace model, earning revenue through fees for successful matches and offering subscription plans for ongoing staffing support. The platform provides flexibility for healthcare workers, enabling them to choose their work hours and locations, while helping facilities efficiently fill staffing gaps to ensure patient care is maintained. Medely stands out by focusing on the needs of both healthcare providers and professionals, making it a significant player in the healthcare staffing industry.

Los Angeles, CaliforniaHeadquarters

2015Year Founded

$134MTotal Funding

SEEDCompany Stage

HealthcareIndustries

201-500Employees