Manager, Technical Account Management - Remote United States

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Health Technology, Healthcare Data ManagementIndustries

Requirements

The Manager of Technical Account Management must have experience leading a Customer Success Team and a deep understanding of the customer lifecycle. They should be proficient in managing customer relationships from contract signing through implementation and beyond, ensuring long-term satisfaction. A strong grasp of sales pipelines, agile delivery methodologies, project resource management, and financial oversight of customer engagements is essential. Experience in creating and negotiating Statements of Work (SOWs) and identifying upsell opportunities is also required. The role necessitates up-to-date technical knowledge and the ability to manage escalated customer issues effectively.

Responsibilities

The Manager, TAM will lead and develop a Customer Success Team to deliver technical implementations and ensure customer satisfaction. Responsibilities include overseeing team metrics, building strong customer relationships, managing the customer lifecycle, and preparing for new opportunities. They will collaborate with Agile Leads and Resource Management, oversee financial management of engagements, and support the creation of contractual documents. Additionally, they will drive upsell opportunities, ensure effective deployment plans, optimize customer success processes, manage critical customer issues, conduct regular customer meetings, ensure a positive customer experience, and support the development of enablement tools.

Skills

Technical Account Management

Customer Success

Team Leadership

Customer Relationship Management

Project Implementation

Healthcare Data

FHIR

Altera Digital Health

Cloud-based EMR solutions for healthcare providers

About Altera Digital Health

Altera Health provides technology solutions for hospitals and health networks in Australia and New Zealand, focusing on enhancing patient care and improving clinical workflows. Their main product is a cloud-based Electronic Medical Record (EMR) system that allows healthcare providers to digitally store, manage, and access patient information. This system is designed to be user-friendly, enabling clinicians to prioritize patient care over administrative tasks. Altera Health differentiates itself from competitors by offering a scalable and cost-effective SaaS model, which includes subscription fees for their EMR system and additional services like scanning and document management. The company's goal is to support healthcare providers in modernizing their operations and achieving better patient outcomes through improved information flow and operational efficiency.

Maipú, ChileHeadquarters

2017Year Founded

ACQUISITIONCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

Generative AI adoption may increase competition, challenging Altera's market position.

Paymentus integration could expose Altera to financial technology risks.

Delays in Paragon Denali deployment may impact customer satisfaction.

Differentiation

Altera's cloud-based EMR system enhances patient care and streamlines clinical workflows.

Partnership with Microsoft Azure boosts Altera's cloud-native EHR capabilities for rural hospitals.

Altera's offensive cybersecurity approach proactively addresses vulnerabilities before exploitation.

Upsides

Generative AI collaboration with EPAM enhances efficiency and reduces operational costs.

Paragon Denali offers scalable, cost-effective solutions for smaller hospitals on Microsoft Azure.

Altera's Sunrise EHR ranked top inpatient EHR for community and acute rehabilitation hospitals.

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