Scaled Customer Success Manager
Signifyd- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
Candidates should possess 5+ years of experience in a Customer Success Manager role or similar, demonstrating a strong understanding of customer success principles and practices. Experience in the fraud/payments ecosystem is considered a plus, and a proven ability to own a book of business and retain customers is essential.
The Customer Success Manager will be responsible for understanding customer business challenges, identifying and addressing technical issues, demonstrating the value of Sift’s solutions through strategic business reviews, and advocating for customer needs internally. They will also build and maintain a deep understanding of Sift’s product offerings, share best practices with customers, contribute to product documentation and training, and find ways to improve the customer experience by providing feedback and driving value realization.
Real-time fraud detection and prevention platform
Sift provides a platform focused on detecting and preventing online fraud in real-time, catering to clients in e-commerce, fintech, and digital marketplaces. The platform uses machine learning and artificial intelligence to analyze large datasets, allowing it to identify fraudulent activities effectively. One of its standout features is dynamic friction, which ensures that genuine users have a smooth experience while preventing fraudsters from accessing services. Sift's business model is subscription-based, with fees that depend on transaction volume and service level. Additionally, Sift offers services like chargeback management and dispute resolution, which add further value to its offerings. The company's goal is to enhance digital trust and safety for businesses by providing tools that help them make informed decisions and protect against fraud.