Scaled Customer Success Manager
Signifyd$60,000 - $80,000/year
- Full Time
- Junior (1 to 2 years), Mid-level (3 to 4 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Digital Trust & SafetyIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-Time
- Salary: (Not provided)
The Customer Success Management team is composed of creative product experts who work with our customers to drive the adoption of Sift’s Digital Trust & Safety solutions. CSMs unlock strategic business value for online digital businesses across all major industries and around the globe. We are subject matter experts on Sift’s products and our customers’ needs. Cultivating trusted relationships, we leverage our product and industry knowledge to drive ROI and build long-term customer success and satisfaction. Internally, we are the voice of the customer -- advocating for their needs and championing their success. It’s a powerful team that bridges business and technical challenges while maximizing customer success and value with Sift’s suite of solutions. We love addressing real-world opportunities and enabling our customers to do their best work.
What We’re Looking For
- Ambitious self-starter
- Strong technical acumen
- Cross-functional collaboration skills
Responsibilities
- Understanding the customer’s business: Identify and address business and technical challenges, owning the entire process. This includes the relationship, project management & communication of issues and solutions.
- Demonstrating the value Sift is providing: Through strategic business reviews and consultative conversations, you are able to show that Sift is providing value to our customers. Gaining alignment with our customers regarding the value Sift is providing is a top priority.
- Being a Sift product expert: Build and maintain a deep understanding of Sift’s product offerings. Find, distill, and share best practices across your customers. Take a first pass at debugging issues and making recommendations for better integrations (our Solutions Engineers will be around to help!).
- Being a customer advocate: As the owner of your book of business, you are the champion and represent customers internally. Provide feedback and find ways to improve the customer’s experience through processes and collateral, driving value realization for your customers.
- Contribute to product documentation training: With key learnings and best practices.
Requirements
- 5+ years experience in a Customer Success Manager role or similar role (e.g. Customer Success Management, Account Management, Customer Support).
- Experience in the fraud/payments ecosystem is a plus.
- Experience owning a book of business and being responsible for retaining
Application Instructions
- (Not provided)
Skills
Technical Acumen
Cross-functional Collaboration
Relationship Management
Project Management
Communication
Customer Advocacy
Product Expertise
Debugging
Solution Recommendations
Sift
Real-time fraud detection and prevention platform
About Sift
Sift provides a platform focused on detecting and preventing online fraud in real-time, catering to clients in e-commerce, fintech, and digital marketplaces. The platform uses machine learning and artificial intelligence to analyze large datasets, allowing it to identify fraudulent activities effectively. One of its standout features is dynamic friction, which ensures that genuine users have a smooth experience while preventing fraudsters from accessing services. Sift's business model is subscription-based, with fees that depend on transaction volume and service level. Additionally, Sift offers services like chargeback management and dispute resolution, which add further value to its offerings. The company's goal is to enhance digital trust and safety for businesses by providing tools that help them make informed decisions and protect against fraud.
Bristol, United KingdomHeadquarters
2011Year Founded
$4.4MTotal Funding
SERIES_ACompany Stage
AI & Machine Learning, Financial ServicesIndustries
51-200Employees