Customer Success Manager Team Lead

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Predictive Maintenance, Industrial SoftwareIndustries

Requirements

Candidates should possess at least 4 years of experience in customer success or account management, with a minimum of 2 years in a leadership or supervisory capacity. A proven ability to lead, motivate, and develop a team, coupled with a track record of exceeding customer retention and expansion targets, is essential. Strong organizational and project management skills are required, and experience in the manufacturing industry or with predictive maintenance technology is preferred. Familiarity with CRM platforms like Salesforce is also necessary.

Responsibilities

The Customer Success Manager Team Lead will supervise, coach, and develop a team of CSMs, focusing on best practices and account strategies. This role involves driving career progression, conducting performance reviews, and monitoring key customer success metrics to implement corrective actions. The Lead will support contract renewals, upsell/cross-sell initiatives, and collaborate with senior management to evolve processes. They will also work cross-functionally with Product, Engineering, and Sales teams to deliver value and provide client-driven feedback, while contributing to strategic projects that improve customer experience and scale operations.

Skills

Customer Success Management

Team Leadership

Coaching

Mentoring

Account Management

Client Retention

Upselling

Cross-selling

Performance Management

Process Improvement

Predictive Maintenance

Condition Monitoring

AssetWatch

Proactive maintenance solutions for industrial facilities

About AssetWatch

AssetWatch offers proactive maintenance solutions for industrial facilities by providing a centralized platform for real-time monitoring of critical assets. This helps clients, primarily in manufacturing, energy, and utilities, prevent costly downtime and repairs by identifying potential issues early. The subscription-based model includes a 30-day risk-free trial and typically delivers an 8x return on investment. Each client is supported by a dedicated Condition Monitoring Engineer to ensure effective monitoring and operational efficiency.

Westerville, OhioHeadquarters

2014Year Founded

$73.6MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Industrial & Manufacturing, EnergyIndustries

201-500Employees

Risks

Increased competition from emerging startups could erode AssetWatch's market share.

Economic downturns may reduce industrial budgets for new maintenance technologies.

Potential data privacy concerns could lead to regulatory scrutiny of AssetWatch's solutions.

Differentiation

AssetWatch offers a unique combination of predictive analytics and expert prescriptive insights.

The company provides a centralized platform for real-time monitoring of critical assets.

AssetWatch assigns dedicated Condition Monitoring Engineers for personalized client support.

Upsides

AssetWatch recently raised $38M in Series B funding to accelerate innovation.

Growing demand for remote monitoring solutions boosts AssetWatch's market potential.

Advancements in wireless sensor technology enhance AssetWatch's data accuracy and reliability.

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