Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, Life SciencesIndustries
Requirements
Candidates should possess at least 1 year of experience leading a high-performing team of Customer Success Managers in a fast-growing SaaS environment, with a background in organizations that have scaled rapidly, and 5+ years of experience in Customer Success, Account Management, or Sales within a SaaS environment. They should have a proven track record of managing and developing team members to drive key revenue outcomes, including customer retention, expansion, CSQL generation, and forecast accuracy, and demonstrate strong technical acumen with the ability to deeply understand a product’s features and capabilities.
Responsibilities
The Manager, Customer Success will lead and develop a high-performing team of Customer Success Managers, driving 98%+ retention and 180%+ net retention while fostering strong, long-term client relationships, recruit, mentor, and support CSMs in their professional growth, establish a data-driven, standardized management framework, collaborate cross-functionally with Product, Sales, Marketing, and Operations, ensure CRM excellence, and maintain strong data hygiene while developing standardized KPIs and dashboards to track team performance and progress.
Skills
Customer Success Management
Team Leadership
Account Management
Sales
Customer Lifecycle Management
Product Knowledge
Data-Driven Decision Making
Process Optimization
Technical Acumen
Life Sciences Knowledge (Preferred)
Biorender
Online platform for creating scientific illustrations
About Biorender
BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.
Key Metrics
Toronto, CanadaHeadquarters
2017Year Founded
$16.7MTotal Funding
SERIES_ACompany Stage
Biotechnology, Education, HealthcareIndustries
201-500Employees