[Remote] Manager, Customer Success Manager at Biorender

California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Life SciencesIndustries

Skills

Key technologies and capabilities for this role

Customer Success ManagementTeam LeadershipAccount ManagementSalesCustomer Lifecycle ManagementProduct KnowledgeData-Driven Decision MakingProcess OptimizationTechnical AcumenLife Sciences Knowledge (Preferred)

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience is required for this Customer Success Manager role?

The role requires 1+ years leading a high-performing team of Customer Success Managers in a fast-growing SaaS environment and 5+ years in Customer Success, Account Management, or Sales within SaaS.

What key skills does BioRender look for in this manager?

Key skills include team leadership, proven revenue outcomes like retention and expansion, customer value creation expertise, strong technical acumen, and data-driven process orientation.

What makes a strong candidate for this position?

A strong candidate has 1+ years leading CSMs in SaaS, 5+ years in customer success or related fields, a track record driving retention and expansion, technical acumen, and bonus experience in life sciences.

Biorender

Online platform for creating scientific illustrations

About Biorender

BioRender provides an online platform for creating scientific illustrations tailored for the life sciences field. Users can access thousands of pre-drawn icons and templates covering over 30 life sciences disciplines, allowing scientists, researchers, and educators to produce professional and visually appealing figures efficiently. The platform's user-friendly interface enables clients, including academic researchers, pharmaceutical companies, and educational institutions, to create figures for research papers, presentations, and educational materials with minimal effort. BioRender operates on a subscription model, offering various plans to suit different user needs, including enterprise solutions for larger organizations. The company's goal is to simplify the process of creating high-quality scientific illustrations, making it an essential resource for effective scientific communication.

Toronto, CanadaHeadquarters

2017Year Founded

$16.7MTotal Funding

SERIES_ACompany Stage

Biotechnology, Education, HealthcareIndustries

201-500Employees

Benefits

Remote Work Options

Flexible Work Hours

Risks

AI-driven design tools may reduce demand for BioRender's platform.

Increased competition from cheaper visualization platforms could erode market share.

Potential IP disputes over pre-drawn icons could lead to legal challenges.

Differentiation

BioRender offers a vast library of customizable icons and templates for scientists.

The platform provides a user-friendly interface for creating professional scientific figures.

BioRender serves diverse clients, including academia, biotech, and pharmaceutical companies.

Upsides

Increased demand for digital communication boosts need for scientific visualization tools.

Growing interest in graphical abstracts enhances research visibility and accessibility.

Open-access publishing trend increases demand for high-quality, appealing figures.

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