Job Description

Position: Account Manager Lead (Player-Coach)

Employment Type: Full-Time

Location Type: Remote

---

About Atticus

At Atticus, we are dedicated to helping individuals in crisis access the legal and governmental assistance they deserve. Our platform connects people with disabilities to government benefits and aids victims of accidents, misconduct, and violence in securing compensation.

• Impact: In the last 6 years, we've become the leading platform in connecting people with disabilities to government benefits.
• Success: We have helped over 110,000 people, securing more than $4 billion in life-changing aid.
• Recognition: We have over 13,000 five-star reviews and have raised over $100 million from top VC firms including Fika, Forerunner, GV (Google Ventures), and True Ventures.
• Growth: We closed our Series C round in April 2025 and have experienced significant team growth, expanding from 89 to over 151 employees last year, with continued growth expected in 2025.

---

The Job

Atticus connects individuals seeking disability benefits or insurance payouts with specialized local law firms. Many of these firms excel legally but struggle with client intake, follow-up, and conversion. Our Account Managers (AMs) bridge this gap by coaching firm owners, implementing improved processes, and resolving daily operational issues. We are seeking a player-coach to lead the AM team, scale the function, and elevate performance standards.

What you'll do in the first 90 days:

• Team Ownership: Take charge of a team of 5+ Account Managers.
• Performance Analysis: Learn their client portfolios, observe calls, and identify areas for improvement.
• KPI Definition: Establish clear Key Performance Indicators (KPIs), including targets and interim metrics, and collaborate with Business Operations to implement dashboards.
• Tool & Workflow Audit: Map the current technology stack (Salesforce, Front, DocuSign, etc.) and identify any gaps.

After 90 days and beyond:

• Team Scaling: Hire, onboard, and continuously develop additional AMs to meet growing demand.
• Playbook Development: Create standardized playbooks and processes for client engagement, including cadences, Quarterly Business Review (QBR) formats, and escalation paths.
• Performance Driving: Coach AMs through regular call listening, shadowing, and data-driven feedback, celebrating successes and addressing shortcomings.
• Vision Ownership: Develop a 12-to-18-month roadmap for the Account Management function, ensuring alignment with Atticus's overall strategic goals and securing buy-in from other departments.

Note: Prior legal knowledge or experience is not required for this role.

---

Qualifications

Required:

• 3–5+ years of experience managing Account Management or Customer Success teams serving Small and Medium-sized Business (SMB) clients, preferably in a marketplace or tech-enabled services company.
• Proven track record of scaling AM or CSM functions through process implementation and metrics-driven management, including experience building KPI dashboards and holding teams accountable.
• Demonstrated ability to hire, onboard, and retain high-performing CSMs/AMs in a fast-growing environment.
• Excellent communication skills, both written and verbal, for coaching, presentations, and digital communication.
• Comfort with ambiguity and a proactive approach to problem-solving; ability to design and implement solutions.
• Proficiency with relevant tools, including basic Salesforce administration, call recording analytics, and customer service platforms.
• Enthusiasm for improving small businesses and a willingness to engage confidently and professionally with law firm staff at all levels.

---

Commitment to Diversity

Atticus is strongly committed to building a diverse team. We encourage individuals from backgrounds underrepresented in the tech industry to apply.

---

Salary and Benefits

This is a unique opportunity to join a well-funded, high-growth startup with a strong reputation and a significant social mission. As a certified B Corporation, Atticus tackles critical social problems, and this role offers the chance to make a substantial impact and influence company culture.