Head of Account Management

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Tech, Legal Services, Government BenefitsIndustries

Requirements

Candidates must have 3-5+ years of experience managing Account Management or Customer Success teams serving SMB clients, preferably in a marketplace or tech-enabled services company. Proven ability to scale an AM or CSM function through process and metrics, including building KPI dashboards and holding teams accountable, is essential. Experience hiring, onboarding, and retaining high-performing CSMs/AMs in a fast-growing environment is required. Strong, crisp communication skills, comfort with ambiguity and ownership, and proficiency with tools like Salesforce, call-recording analytics, and ticketing/CS platforms are necessary. Enthusiasm for improving small businesses and confidently interacting with law firm staff at all levels is expected.

Responsibilities

The Head of Account Management will take ownership of a team of Account Managers, learning their books of business, observing calls, and identifying areas for improvement. They will set clear KPIs, define targets and interim metrics, and work with business operations to implement dashboards. Responsibilities include auditing tools and workflows, mapping the current tech stack, and identifying gaps. The role involves scaling the team by hiring, onboarding, and developing additional AMs, building standardized playbooks and processes for cadences, QBRs, and escalations, and driving team performance through coaching, data-driven feedback, and celebrating successes. Additionally, the Head of Account Management will own the vision for the function, drafting and gaining buy-in for a 12-to-18-month roadmap aligned with Atticus's overall goals.

Skills

Account Management

Team Leadership

Salesforce

Process Improvement

KPI Definition

Workflow Optimization

Client Conversion

Intake Management

Follow-up

DocuSign

Front

Atticus

Legal support for disability benefit claims

About Atticus

Atticus assists individuals in navigating complex government and insurance systems to claim disability benefits, workers' compensation, and VA benefits. The company offers services such as initial consultations, case reviews, and connects clients with experienced lawyers who can address their specific legal needs. Atticus stands out from competitors by providing fast, free advice and personalized support, which enhances clients' chances of successfully obtaining the financial aid they deserve. The goal of Atticus is to help individuals in crisis by offering expert guidance and legal support, ensuring they receive the necessary financial assistance to regain their self-sufficiency.

Reston, VirginiaHeadquarters

2018Year Founded

$6.8MTotal Funding

EARLY_VCCompany Stage

Social Impact, Healthcare, LegalIndustries

51-200Employees