[Remote] Head of Account Management at Atticus

The Head of Account Management will take ownership of a team of Account Managers, learning their books of business, observing calls, and identifying areas for improvement. They will set clear KPIs, define targets and interim metrics, and work with business operations to implement dashboards. Responsibilities include auditing tools and workflows, mapping the current tech stack, and identifying gaps. The role involves scaling the team by hiring, onboarding, and developing additional AMs, building standardized playbooks and processes for cadences, QBRs, and escalations, and driving team performance through coaching, data-driven feedback, and celebrating successes. Additionally, the Head of Account Management will own the vision for the function, drafting and gaining buy-in for a 12-to-18-month roadmap aligned with Atticus's overall goals.