Operations Technician III
BrightseedSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, HousingIndustries
Requirements
- 1–3 years of IT or technical support experience with hands-on troubleshooting across macOS and Windows
- Deep familiarity with SaaS tools such as Google Workspace, Slack, Okta, and MDM solutions (Hexnode, Jamf preferred)
- Understanding of identity and access management (SSO) concepts
- Resourceful and comfortable navigating ambiguity and taking initiative to go the extra mile and solve problems independently
- Organized and detail-oriented, with strong follow-through and proactive communication
- Excited to grow beyond traditional helpdesk tasks, developing skills in infrastructure, automation, and systems administration
- Collaborative and communicative: able to partner effectively across teams and translate technical issues into clear, actionable information
- Willingness to work onsite in NYC, five days a week
- Willingness to work in person at our office 4-5 days a week
Responsibilities
- Device Management: Procure, configure, and set up laptops, monitors, and peripherals for new hires and employees
- Provisioning & Security: Enroll devices in required security tools, ensure compliance with provisioning processes, and manage device configuration through MDM solutions
- Support & Troubleshooting: Provide Tier 1 IT support, resolving issues across macOS, Windows, SaaS platforms, networking, and AV systems (including password resets, software installs, and hardware troubleshooting)
- Lifecycle Management: Coordinate laptop upgrades, trade-ins, and refresh cycles; provide temporary replacement devices and maximize equipment lifespan
- Software Support: Maintain and support core systems such as Google Workspace, Microsoft Office, Zoom, Adobe Suite, and other business-critical SaaS tools
- Onboarding: Lead IT onboarding for new hires, ensuring a seamless day-one experience and smooth ramp-up
- IT Infrastructure: Maintain and improve local office systems (WiFi, conferencing gear, printers, dashboards) and coordinate with vendors or building management as needed
- Automation & Documentation: Implement light automations to streamline recurring tasks, manage software updates/provisioning, and create clear technical guides for employees
- Collaboration & Events: Support company meetings and events by setting up AV equipment, Zoom links, and providing live technical support
- Inventory Management: Own local hardware inventory, office setups, and full device lifecycle management
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this IT Support Specialist role remote or onsite?
This is an onsite role based in the NYC office, with support responsibilities for growing networks in San Francisco, Boston, and beyond.
What skills and experience are required for the IT Support Specialist position?
The role requires skills in device management, provisioning and security using MDM solutions, Tier 1 support across macOS, Windows, SaaS platforms, networking, and AV systems, plus experience with tools like Google Workspace, Microsoft Office, Zoom, and Adobe Suite.
What is the salary or compensation for this role?
This information is not specified in the job description.
What is the company culture like at EliseAI?
EliseAI seeks driven individuals excited to work hard on impactful problems in housing and healthcare, with a focus on attracting top-tier talent to join the team.
What makes a strong candidate for this IT Support Specialist role?
A strong candidate is resourceful, self-motivated, eager to solve problems hands-on, and able to collaborate with People Operations and Security teams while driving IT improvements.
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Risks
Increased competition from companies like Colleen AI and Funnel may erode market share.
Expansion into healthcare faces challenges due to regulatory requirements and integration issues.
Reliance on proprietary technology poses risks if competitors develop superior solutions.
Differentiation
EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.
The platform handles 50% of tour appointments, with 27% scheduled after business hours.
EliseAI supports multiple languages, enhancing its utility in diverse markets.
Upsides
EliseAI's Series D funding of $75M boosts its market expansion and product development.
The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.
Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.
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