Technical Support Associate

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, Biotechnology, Veterinary ServicesIndustries

Requirements

Candidates should have at least 1 year of experience in technical support, product operations, or QA, preferably supporting SaaS or web platforms. A Bachelor's degree in a STEM or technical field is preferred but not required. Strong troubleshooting, analytical, and root-cause analysis skills are essential, along with familiarity with APIs, browser dev tools, JSON responses, and general debugging techniques. Excellent written and verbal communication skills, empathy, patience, composure under pressure, the ability to manage competing priorities in a dynamic startup environment, and a team-first mindset are also required.

Responsibilities

The Technical Support Associate will investigate and respond to technical support requests, diagnosing issues related to bugs, data discrepancies, API behavior, or platform edge cases. They will reproduce, document, and escalate confirmed software bugs with clear technical context for Engineering or Data teams. Responsibilities include querying and validating platform data to troubleshoot user-reported problems, communicating clearly and empathetically with users about issues and resolutions, and collaborating cross-functionally with Product, Engineering, and Support teams. The role also involves maintaining internal documentation, managing support tickets using tools like Intercom and Zendesk, supporting daily operational tasks such as product catalog validation and order reconciliation, liaising with external vendors to troubleshoot integration issues, and providing feedback to Product and Engineering on trends and platform improvements.

Skills

Technical Support

Problem Solving

Debugging

API

Data Analysis

Communication

Documentation

Vetcove

Centralized platform for veterinary supply procurement

About Vetcove

Vetcove operates in the veterinary supply market, providing a platform for veterinary practices to order supplies and medications efficiently. The platform acts as a centralized marketplace where veterinary professionals can compare prices and availability from various suppliers, allowing them to access products from multiple distributors without the hassle of visiting different websites or contacting multiple suppliers. This saves time and effort for clinics. Vetcove also includes features like order history tracking, cart management, and analytics to assist practices in making informed purchasing decisions. The company partners with veterinary supply distributors, earning a commission on sales made through its platform, which aligns its interests with those of its clients. Vetcove aims to enhance efficiency and transparency in the procurement process for veterinary practices, addressing a vital need in the healthcare industry.

Boston, MassachusettsHeadquarters

2015Year Founded

$51.6MTotal Funding

SERIES_ACompany Stage

Enterprise Software, HealthcareIndustries

51-200Employees