[Remote] Desktop Support Analyst, End User Experience- MAC experience at Owens & Minor

The anticipated salary range is $70,000 - $80,000 per year, though actual compensation may vary based on experience, skills, education, and location.

This information is not specified in the job description.

The role requires experience with MacOS, Windows 10 & 11, Microsoft Office 365, troubleshooting hardware/software issues including network connectivity (LAN, WAN, WLAN, VPN), and proficiency with ServiceNow for incident management.

This is a key member of the Owens & Minor Global IT End User Experience Team, part of a global Desktop Support Team, primarily supporting US-based teammates while interacting with a global team.

Strong candidates will have MacOS experience, skills in diagnosing and resolving Level One to Level Three technical issues across Windows and Mac environments, proficiency in customer service, and the ability to collaborate globally while meeting SLAs.