[Remote] Operations Technician III at Brightseed

Charlotte, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, BroadbandIndustries

Requirements

Knowledge and experience in network architecture of Transport network services and systems
Basic knowledge of SONET and DWDM/ROADM technology platforms, including lower level applications and associated technologies and configurations
Basic knowledge of Optical/DWDM transport network topology and/or digital loop carrier (DLC)
Knows equipment specific maintenance procedures and can assist field ops in card swaps and equipment restoration
Able to follow Methods of Procedure (MOPs), anticipate problems, and take corrective action proactively
Thorough understanding of telecom, network topology and repair procedures
Works with minimal supervision in NOC environment, sometimes for extended hours and is available to work all hours in a 24x7 environment
Communicates effectively with peers, other NOC centers, off-net providers and customers
Proficiency in interpersonal communications, particularly with up and downstream personnel at all company levels
Effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite
Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
Bonus: Industry certifications (Business Management or Technical Certification)
Bonus: Awards for operational or customer service excellence
Bonus: Experience working as a technical support specialist
Bonus: Experience working in a Network Operations Center

Responsibilities

Monitoring and maintaining the transport network
Opening trouble tickets and working the repair of network equipment/facilities with field operations, tech support and other work groups
Maintain excellent acknowledgement and response time to alarms and customer calls
Provide quality documentation of network failures and maintenance activity
Establish factual data to allow management and vendors to understand the problem and prevent reoccurrence
Analyze, diagnose, sectionalize, isolate, and resolve trouble situations
Manage and correlate multiple trouble reports
Communicate with internal customers and others in a repair situation
Provide Tier I support in platforms supported
Interact with all Tier repair teams
Initiate internal/external escalations, as necessary
Provide follow up and closure of assigned trouble tickets
Works in 24x7 environment and may need to work evenings, nights and/or weekends and holidays

Skills

Key technologies and capabilities for this role

NOCTransport NetworkDWDMOptical TransportDLCMOPsTrouble TicketingNetwork MonitoringTelecom RepairNetwork Topology

Brightseed

AI platform for discovering health-boosting compounds

About Brightseed

Brightseed discovers beneficial compounds in nature that can enhance human health using artificial intelligence. Their Forager® platform identifies bioactive compounds—small molecules from plants and microbes that positively affect biological functions. They also offer Brightseed™ Bio Gut Fiber, which contains bioactives that support gut health. By partnering with companies, Brightseed provides insights into bioactives and their health benefits, aiming to unlock the potential of these compounds.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$123.8MTotal Funding

GRANTCompany Stage

AI & Machine Learning, HealthcareIndustries

51-200Employees

Benefits

Hybrid work flexibility

Medical, dental, & vision

Unlimited PTO

Life insurance

EAP

401(k) plan

Mental health platform

Employee discounts

Cell phone & commuter costs

Parental leave

Risks

Increased competition from established brands like Centrum in the bioactive market.

Over-reliance on partnerships like Manitoba Harvest could limit market reach.

Regulatory scrutiny poses challenges as Brightseed expands in the health and wellness sector.

Differentiation

Brightseed uses AI to discover bioactives, accelerating discovery from years to months.

Forager® A.I. maps bioactives to health outcomes with unprecedented accuracy and speed.

Brightseed's Bio Gut Fiber is made from upcycled hemp hulls, appealing to eco-conscious consumers.

Upsides

Growing consumer interest in personalized nutrition boosts demand for Brightseed's bioactive products.

Rising gut health awareness increases demand for Brightseed's gut health-focused bioactives.

Regulatory support for bioactives in supplements facilitates Brightseed's market expansion.

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