IT Analyst, Remote at Zūm

United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

School Transportation, EdTech, SaaS, TechnologyIndustries

Requirements

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience)
2+ years of experience in IT support or a similar role
Proficiency with macOS, Windows, and Android environments
Familiarity with IT ticketing systems (e.g., Jira, ServiceNow, Zendesk)
Knowledge of Active Directory, Microsoft 365, and Google Workspace
Basic understanding of networking fundamentals (TCP/IP, DNS, VPN)
Excellent communication, organization, and customer service abilities
Ability to provide early morning support for east coast bus yards and 20% travel

Responsibilities

Provide in-person and remote technical assistance to end-users for hardware, software, and network-related issues; diagnose, resolve, or escalate issues
Monitor and prioritize incoming support tickets in the helpdesk system; ensure timely resolution, communication, escalations, and documentation
Provide support for macOS, Windows, and Android devices; perform installations, updates, and maintenance
Assist with Zoom meeting setup, configuration, and troubleshooting for virtual and hybrid meetings
Manage user accounts within Active Directory, Microsoft 365, Google Workspace, or other systems; handle password resets, account unlocks, and access provisioning
Maintain accurate asset inventory records
Coordinate device provisioning, configuration, and shipping for new hires and replacements
Maintain detailed records of issues, resolutions, and best practices
Contribute to improving internal support processes and knowledge base materials
Serve as the primary on-call support technician for east coast bus yards

Skills

Key technologies and capabilities for this role

Technical SupportTroubleshootingHardware SupportSoftware SupportNetwork SupportTicket ManagementIT Asset ManagementHelpdesk

Questions & Answers

Common questions about this position

Is this IT Analyst position remote?

Yes, this position is 100% remote based, but it requires early morning support for east coast bus yards and 20% travel.

What technical skills are required for the IT Analyst role?

The role requires strong troubleshooting skills, support for macOS, Windows, and Android devices, experience with Active Directory, Microsoft 365, Google Workspace, and proficiency in ticket management systems, Zoom, and asset inventory.

What does the IT Analyst do on a daily basis?

The IT Analyst provides technical support and troubleshooting for hardware, software, and network issues, manages support tickets, supports various devices and platforms, handles user accounts, manages IT assets, and contributes to documentation and process improvements.

What qualities make a strong candidate for this IT Analyst position?

A proactive and customer-focused candidate with strong troubleshooting skills and a service-oriented mindset who can provide hands-on technical support and serve as the primary on-call technician for east coast operations.

What is the salary or compensation for this role?

This information is not specified in the job description.

Zūm

Tech-driven school transportation solutions

About Zūm

Zum provides a transportation solution specifically designed for school children, focusing on efficiency and environmental sustainability. The company operates a fleet that includes electric vehicles, aiming to reduce carbon emissions in school transportation. Zum's platform utilizes analytics to optimize operations, featuring an app that allows parents, drivers, and schools to track the location of buses and students in real-time. This enhances safety and provides transparency, while also saving time and costs for both schools and parents. Additionally, the platform offers tools for drivers and operators to manage fleets and staffing, ensuring optimized routes and individual student care. Zum differentiates itself from competitors through its commitment to safety, transparency, and sustainability, as well as its focus on cost and time savings. The company's goal is to create a reliable and eco-friendly transportation service that meets the needs of students, parents, and schools.

Redwood City, CaliforniaHeadquarters

2014Year Founded

$358.7MTotal Funding

GRANTCompany Stage

Data & Analytics, Automotive & TransportationIndustries

201-500Employees

Benefits

Competitive compensation, including cash and equity

Medical, dental and vision benefits, including paid membership to One Medical

Unlimited vacation policy

Free daily catered lunches + fully stocked kitchen at HQ

Risks

Driver shortages may impact service reliability despite hiring incentives.

Integration of Zum's platform for special education students may face operational challenges.

Reliance on electric vehicles poses risks if electricity supply is disrupted.

Differentiation

Zum uses advanced analytics to optimize school transportation operations.

The company offers a transparent app for tracking buses and students in real-time.

Zum's fleet includes electric vehicles, promoting sustainability and cost savings.

Upsides

Zum's partnership with Omaha Public Schools showcases its scalable technology platform.

Recognition by Fortune and CNBC boosts Zum's brand credibility and investor interest.

Electric buses with bidirectional charging offer new revenue streams through energy storage.

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