IT Customer Engagement Leader at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Passion for building relationships, helping companies win with technology, and staying current with industry trends
Experience level suitable for Director, Assistant Vice President, or Vice President (based on candidate's experience)
Ability to work a hybrid schedule out of the Cincinnati office

Responsibilities

Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Division's business model; acts as a mini CIO for these groups
Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
Gathers information on the business and technology objectives for business units, identifies customer needs, and creates a shared technology plan to support business outcomes
Ensures the customer is positioned best on technology and data to support current and future needs
Gathers and communicates market research on insurance and technology trends relevant to business customers
Participates in business strategy conversations, helping define opportunities/options to leverage technology and data to run, transform, or grow their businesses
Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities
Ensures customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
Collaborates with internal IT teams to identify options to leverage technology and data to enable business