IT Customer Engagement Leader at American Family Insurance Group

Cincinnati, Ohio, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Passion for building relationships, helping companies win with technology, and staying current with industry trends
Experience level suitable for Director, Assistant Vice President, or Vice President (based on candidate's experience)
Ability to work a hybrid schedule out of the Cincinnati office

Responsibilities

Establishes the appropriate IT / Business engagement model and corresponding set of IT services aligned to a Division's business model; acts as a mini CIO for these groups
Develops relationships with key business stakeholders to understand their business strategies, needs, and challenges
Gathers information on the business and technology objectives for business units, identifies customer needs, and creates a shared technology plan to support business outcomes
Ensures the customer is positioned best on technology and data to support current and future needs
Gathers and communicates market research on insurance and technology trends relevant to business customers
Participates in business strategy conversations, helping define opportunities/options to leverage technology and data to run, transform, or grow their businesses
Drives conversations with customers to define and influence the business capabilities, digital experiences, and new ways of working to enable business objectives
Develops a multi-year BU technology strategy and investment roadmap to address strategic outcomes and drive customer success for the short and long term
Helps define the target IT operating model and specific business unit technology strategies and transformation for digital, automation, data, analytics, application modernization as needed
Drives the business case for change and portfolio of initiatives and technology investment(s) aligned to business priorities
Ensures customer needs are being met and understood by each department in the company from strategy to execution; knows which IT teams/resources to bring to the table and when
Collaborates with internal IT teams to identify options to leverage technology and data to enable business

Skills

Key technologies and capabilities for this role

IT StrategyCustomer EngagementStakeholder ManagementBusiness PartneringTechnology RoadmappingRelationship Building

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

This position requires a hybrid schedule out of the Cincinnati office.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills and experience are required for the IT Customer Engagement Leader role?

The role requires strong customer relationship management skills, ability to develop relationships with business stakeholders, understanding of business strategies and technology trends, and experience influencing technology strategy for business units.

What is the company culture like at Great American Insurance Group?

The company combines a 'small company' culture where ideas are heard with 'big company' expertise, values diverse backgrounds for business results, and aims to create an inclusive workplace where employees feel empowered to perform at their best.

What makes a strong candidate for this IT Customer Engagement Leader position?

A strong candidate has a passion for building relationships, helping companies succeed with technology, and staying current with industry trends, along with experience that qualifies them for Director, Assistant Vice President, or Vice President level.