[Remote] Associate Director, Technology Solutions at Humana

Kentucky, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Bachelor's degree in computer science or equivalent experience
8+ years' progressive experience leading continuous improvement efforts, evaluating existing systems and implementing process improvements
6+ years' technical experience
2+ years' experience in leadership, resource, and budget management
Solid understanding of operations, technology, communications, and processes
Strong knowledge of agile delivery methodologies and significant experience in technical roadmap exercises
Demonstrated ability to attract, develop, and retain engaged software engineering teams
Demonstrated ability to work with cross department leaders to ensure software specifications meet customer needs
Ability to see the big picture while focused on short-term objectives
Broad understanding of Information Technology solutions including technologies, platforms, applications and capabilities
Self-provided internet service meeting minimum speeds (25 Mbps download, 10 Mbps upload recommended; wireless, wired cable or DSL suggested; satellite/cellular/microwave only if approved)

Responsibilities

Deliver software applications based on business requirements
Drive CRM Service technology modernization, strategic partnerships, and high quality technology solutions aligned with business value in a consumer centric model
Act as a liaison and collaborate with business and functional stakeholders to identify and deliver strategic enablement solutions
Identify and resolve complex technical and operational problems within department(s)
Lead multiple managers or highly specialized professional associates, contractors
Communicate effectively with senior and executive leadership
Ensure delivery of high-value business outcomes including CMS compliance, modernization, automation, Agentic solutions, and AEP readiness initiatives
Strictly adhere to enterprise standards, vendor obligations, and service level agreements
Provide product strategy recommendations and build highly available solutions
Lead continuous improvement efforts and process improvements

Skills

Key technologies and capabilities for this role

CRMTechnology ModernizationSoftware ApplicationsProduct StrategyHigh Availability SolutionsStrategic PartnershipsStakeholder CollaborationCMS Compliance

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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