Principal, Business Development - Technology

Who We Are

Welcome to TELUS Digital — where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.

In January 2023, TELUS Digital acquired WillowTree, creating a combined firm with service offerings spanning Customer Experience and Digital Solutions.

With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas:

• Digital Product Consulting
• Digital Marketing Services
• Data & AI
• Strategy Consulting
• Business Operations Modernization
• Enterprise Applications
• Cloud Engineering
• QA & Test Engineering

From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.

Location and Flexibility

This role will be in a Work From Near (Hybrid) capacity based in one of the following offices: Boston, MA, Charlottesville, VA, Durham, NC, or Columbus, OH OR in a Work From Anywhere (Remote) capacity with travel to clients and WillowTree offices expected.

The Opportunity

The Principal, Business Development - Technology role will expose you to a wide variety of businesses, many partners within those businesses, and ever-changing business and technology challenges. We employ a solutions-led strategy and are seeking consultative business development executives rather than transactional or sales-led business development professionals.

This role will join the team as part of one of our quickly evolving industry verticals at TELUS Digital Solutions and WillowTree, which is focused on building partnerships and solutions for prospective clients. This role will specifically focus on the Technology industry, including both the expansion of our current footprint within several existing clients (Google, Epic Games, Airbnb, Samsung, and more) and the acquisition of new logos.

For more information about our approach to the Technology industry and some client case studies, check out our page.

Responsibilities

• The primary KPI for this role will be revenue growth (measured in both new logos and growth of existing accounts) alongside client satisfaction scores and team health on managed accounts.
• Identify target accounts to optimize services and communicate TELUS Digital's capabilities to clients.
• Competently articulate product features to implement technology solutions successfully.
• Collaborate with our Solutions Architects and Product teams to craft executive-level proposals, pitches, and SOWs for prospective and existing clients.
• Cultivate and extend existing C-level relationships with current clients.
• Team up with our delivery leadership to respond to opportunities and team-sell through RFP responses or other types of sales cycles.
• Advise TELUS Digital’s internal teams on industry and vendor trends to remain well-positioned to assist our clients.
• Ability to travel up to 25% for client visits, pitches, and conferences.

Competencies

• Deep experience in a digital product professional services agency/consultancy, engaged with F500-level Technology accounts.
• Balance of both growth strategy project work as well as operational project responsibilities, including digital transformation. In addition, the ideal candidate has had the opportunity to manage teams and multiple work streams.
• Ability to identify and characterize business issues, while demonstrating a ‘nose for value’ to discern what is important.
• Scope and plan underlying analyses that will yield critical answers to the questions at hand. Understand the required data to compl...