[Remote] Director, Member Engagement at Imagine Pediatrics

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pediatrics, MedTechIndustries

Requirements

Passionate and committed to reimagining pediatric health care for children with complex medical conditions
10+ years of healthcare experience; 3+ years of management experience, preferably in a start-up or hypergrowth environment
Demonstrated success in the patient engagement space, ideally with prior experience in the Medicaid space, and leading centralized and remote teams
Track record of leading teams and building operations functions from the ground up
Ability to identify and manage key operations metrics and budgets to meet or exceed targets and establish best-in-class scalable engagement models
Experience establishing and executing against organizational goals, policies, and procedures
Demonstrable track record of working well across teams and with external partners

Responsibilities

Establish and direct the strategic vision and objectives for the Imagine Pediatrics centralized call center, and execute on engagement strategies in new and existing markets
Develop the Imagine Pediatrics centralized member contact and engagement center, processing inbound and outbound communications across call, email, and SMS/MMS, integrating cross-functionally with mobile integrated care team, provider engagement team, and other key business and clinical functions
Create strategy and direction to lead a team of engagement associates that enroll attributed eligible patients into the Imagine Pediatrics clinical program
Lead centralized outreach team to support timely initial member outreach and initial enrollment for each Health Plan partner on a rolling monthly basis
Be accountable for executing enrollment targets through team build, team performance management, including regular Q/A, training & development, coaching & mentoring
Serve as a strategic thought leader and partner with Product, Engineering, and Data teams to inform the technical (telephonic, digital, SMS) and analytical infrastructure necessary to deliver on engagement targets and objectives
Stay abreast of new call center technology and service concepts and partner with internal teams on cost benefit analyses for prospective new technologies
Maintain high degree of competency in relevant regulatory standards that Imagine Pediatrics must follow with respect to the operational scope of this role

Skills

Key technologies and capabilities for this role

Call Center ManagementMember EngagementTeam LeadershipPerformance ManagementTraining & DevelopmentStrategic PlanningCross-Functional CollaborationProduct StrategyData AnalysisTelephony SystemsSMS/MMSCustomer OutreachEnrollment Strategies

Questions & Answers

Common questions about this position

What experience is required for the Director, Member Engagement role?

Candidates need 10+ years of healthcare experience, including 3+ years of management experience preferably in a start-up or hypergrowth environment, demonstrated success in patient engagement ideally in Medicaid, and a track record of leading teams and building operations from the ground up.

Is this a remote position?

The job mentions leading centralized and remote teams, suggesting flexibility for remote work arrangements.

What will I be responsible for in this role?

You will develop the centralized member contact center, create strategies to lead engagement associates in enrolling patients, manage team performance to meet enrollment targets, partner with Product, Engineering, and Data teams, and stay current on call center technology and regulations.

What is the company culture like at Imagine Pediatrics?

Imagine Pediatrics emphasizes compassion, creativity, and an unwavering commitment to children with medical complexity, enhancing existing care teams with 24/7 virtual first and in-home care.

What salary or compensation is offered for this position?

This information is not specified in the job description.

Imagine Pediatrics

24/7 virtual pediatric care and support

About Imagine Pediatrics

Imagine Pediatrics offers 24/7 virtual pediatric care customized for children with medical complexity, providing unlimited access to care via messaging, phone call, or video visit, and coordinating with the child's existing care team. Their multidisciplinary team of pediatricians, nurses, social workers, and care coordinators delivers high-quality, virtual-first care and support, with services currently available in Texas and Florida.

220 Athens Way #240, Nashville, TN 37228, USAHeadquarters

2022Year Founded

$5MTotal Funding

SEEDCompany Stage

51-200Employees