[Remote] Director, IT at WhatNot

San Francisco, California, United States

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$230,000 – $270,000Compensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, TechnologyIndustries

Requirements

At least 10+ years of experience in IT operations or enterprise applications management
8+ years in people leadership roles
Proven success in managing a blend of IT and enterprise application workstreams across complex, high-growth environments
Experience scaling and leading teams of IT operations and service professionals to respond to user requests and make project-based improvements
Expertise in ERP (e.g., NetSuite), HRIS (e.g., Workday), CRM (e.g., Salesforce), and cloud platforms (AWS, Azure)
US-based and within commuting distance of San Francisco, New York, Seattle, or Los Angeles hubs
Low ego, growth mindset, and leaning into action and high impact

Responsibilities

Drive the vision and roadmap for global IT operations, including network infrastructure, end-user support, SaaS systems administration, identity management, and endpoint security
Lead the design, deployment, and integration of enterprise systems such as GL, ERP (e.g., NetSuite), HRIS, and CRM (e.g., Salesforce), ensuring they are performant, compliant, and aligned with business goals
Own service availability, incident management, and system reliability across enterprise tools and IT services; implement robust monitoring, metrics, and escalation procedures
Partner with Security and Compliance teams to implement and enforce data privacy, access controls, device management, and regulatory standards (e.g., SOX, GDPR)
Oversee third-party relationships for IT infrastructure and enterprise software providers; manage contracts, SLAs, and procurement with focus on cost optimization and innovation
Establish and evolve ITSM practices, including ticketing workflows, knowledge management, change control, and configuration management
Build a user-first service culture by continuously improving employee onboarding/offboarding, support ticket resolution, and self-service tooling
Hire, coach, and scale a high-performing IT operations and enterprise applications team, instilling best practices around agility, documentation, and service excellence

Skills

NetSuite

Salesforce

ERP

HRIS

CRM

SaaS Administration

Identity Management

Endpoint Security

Network Infrastructure

IT Operations

WhatNot

Online marketplace for authentic collectibles

About WhatNot

Whatnot.com operates as an online marketplace dedicated to collectibles, particularly focusing on items like Funkos and FiGPiNs. The platform ensures that every collectible listed is 100% authentic through a rigorous verification process that includes hand authentication, providing trust and security for both buyers and sellers. It caters to collectors and enthusiasts who seek a reliable space to buy and sell rare and exclusive items from popular franchises such as Marvel Comics and Star Wars. Whatnot.com distinguishes itself from competitors by charging low fees on sales and offering seller protection, which guarantees prompt and secure payments. The company's goal is to create a trusted environment for the growing community of collectible enthusiasts, facilitating safe and easy transactions for unique items.

Marina del Rey, CaliforniaHeadquarters

2019Year Founded

$728.7MTotal Funding

SERIES_ECompany Stage

Consumer Software, Consumer GoodsIndustries

501-1,000Employees

Benefits

Competitive base salary and stock options

Unlimited Vacation Policy and No Meeting Holidays

Health Insurance options including Medical, Dental, Vision, Life, Short term disability & Long term Disability

Work From Home Support

Up to $500 monthly to spend within Whatnot App

Care benefits

Risks

Increased competition from TikTok Shop may impact Whatnot's market share.

The collectibles market's volatility could affect Whatnot's sales and inventory.

Expansion into new categories may dilute Whatnot's specialized brand identity.

Differentiation

Whatnot offers a unique marketplace for 100% authenticated collectible items.

The platform integrates live shopping with entertainment, enhancing user engagement.

Whatnot's partnerships with major franchises like Marvel boost its market appeal.

Upsides

Whatnot's $265M funding round supports expansion and new product categories.

The platform's collaboration with PSA enhances trust through integrated authentication services.

Rising interest in live shopping among younger demographics drives Whatnot's growth.

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