Medely

Head of Account Management

Remote

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare Staffing, Healthcare TechnologyIndustries

Requirements

Candidates should possess 10+ years of experience in account management, customer success, or client services, ideally within healthcare, staffing, workforce management, or a marketplace environment. They should also have 5+ years of experience in a leadership role managing account teams, demonstrating a strong track record of driving revenue expansion, customer retention, and operational excellence. Proficiency with CRM platforms, such as Salesforce, is preferred.

Responsibilities

As the Head of Account Management, you will drive revenue growth within existing accounts by leading expansion efforts, including upsell and cross-sell opportunities. You will establish scalable frameworks to maximize lifetime value, expand product adoption through strategic partnerships, and implement retention and renewal strategies to improve contract retention rates. Furthermore, you will serve as a strategic advisor to key facility partners, manage and mentor a high-performing team of Account Managers, and partner with cross-functional teams to deliver a seamless post-sale experience.

Skills

Healthcare Account Management
Customer Engagement
Account Retention
Revenue Expansion
Upselling
Cross-selling
Product Adoption
Team Leadership
Data-Driven Decision Making

Medely

Connects healthcare professionals with facilities

About Medely

Medely connects healthcare professionals, like nurses and allied health workers, with hospitals and outpatient facilities that need temporary or permanent staff. The platform allows healthcare facilities to post their staffing needs, while professionals can accept assignments that fit their skills and schedules. Medely operates on a marketplace model, earning revenue through fees for successful matches and offering subscription plans for ongoing staffing support. The platform provides flexibility for healthcare workers, enabling them to choose their work hours and locations, while helping facilities efficiently fill staffing gaps to ensure patient care is maintained. Medely stands out by focusing on the needs of both healthcare providers and professionals, making it a significant player in the healthcare staffing industry.

Key Metrics

Los Angeles, CaliforniaHeadquarters
2015Year Founded
$134MTotal Funding
SEEDCompany Stage
HealthcareIndustries
201-500Employees

Benefits

Competitive compensation
401k
Medical, dental, and vision insurance
PTO
Remote

Risks

Increased competition from platforms like Nomad Health and Incredible Health.
Potential legal challenges related to worker classification in the gig economy.
Ongoing nursing shortage intensifies competition for recruiting healthcare professionals.

Differentiation

Medely offers a tech-driven platform for flexible healthcare staffing solutions.
The company connects healthcare professionals with facilities through an on-demand marketplace.
Medely's marketplace model charges fees for successful staffing matches.

Upsides

Increased demand for telehealth services boosts Medely's platform expansion opportunities.
The rise of gig economy platforms allows Medely to offer unique benefits.
AI integration enhances Medely's matching process efficiency.

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