[Remote] Director of Clinical Success at Abridge

The Director of Clinical Success will lead, mentor, and scale a team of Clinical Success Directors and Nursing Clinical Success Directors focused on clinician enablement, change management, and adoption. Responsibilities include building a collaborative, mission-driven, and performance-oriented team culture, defining and tracking team goals, success metrics, and KPIs. The role involves collaborating with internal stakeholders across various departments to ensure a seamless partner experience. Key duties include overseeing the design and delivery of scalable training programs, partnering with health systems to establish clinical champions and change management plans, and ensuring proactive outreach and ongoing support for users. Additionally, the Director will serve as a strategic clinical voice to influence product direction, create frameworks for translating feedback into actionable product insights, and partner with Product Marketing to develop compelling collateral.