Senior Manager, Key Account Management

About Spreetail

Spreetail propels brands to increase their ecommerce market share across the globe while improving their operational costs. Learn how we are building one of the fastest-growing ecommerce companies in history.

Work Your Way

At Spreetail, we believe in empowering our employees to work in the way that suits them best through our Work Your Way approach. Each team member has the flexibility to choose where they work most effectively each week—whether that's from home, a coffee shop, or the office. While flexibility is key, we also value the power of in-person connection. That’s why we bring our corporate team together in Lincoln each quarter for a week of intentional collaboration, team building, community engagement, and our All-Hands meeting. It’s the best of both worlds: the freedom to work your way, with meaningful opportunities to connect and grow together. Please scroll to the bottom of the job posting to confirm that your state qualifies for the Work Your Way program.

Role Overview

As the Senior Manager of Account Management, you are pivotal in nurturing the relationship with one of Spreetail's largest strategic accounts. This role requires a hands-on approach, with a significant emphasis on operational expertise and deep understanding of e-commerce, with a background in consumables and/or cold chain being ideal. You will work closely with our strategic accounts, ensuring that we exceed their expectations through meticulous attention to operational details and strategic insights.

How You Will Achieve Success

• Operational Excellence: Driving measurable improvements in key operational areas, leading to increased efficiency, reduced errors, and higher customer satisfaction.
• Strategic Growth: Demonstrating significant contributions to the strategic account's growth, leveraging insights and operational improvements to enhance brand value.
• Strong Brand Relationship: Establishing a trusted partnership with the brand, marked by mutual respect, understanding, and shared goals.
• Strategic Account Support: Provide dedicated support to one of our largest strategic accounts, focusing on operational excellence and strategic growth of the e-commerce fulfillment business. A background in both e-commerce and fulfillment operations is necessary.
• Brand Experience: You create a positive, engaging, and memorable brand experience for every customer, 24/7. You go over and beyond to solve problems, innovate, and collaborate for the brand's value.

What Experiences Will Help You in This Role

• Deep knowledge and hands-on experience in e-commerce operations.
• Proven ability to analyze data, identify issues, and implement solutions in a fast-paced environment.
• At least 6 years of experience in a role with significant supply chain operations responsibilities, preferably in e-commerce, 3PL, or a related field.
• Ability to travel up to 30%.
• Preferred but not required: experience with cold chain operations and/or consumable product fulfillment operations.
• Preferred but not required: Background in logistics, supply chain management, or related operational areas.
• Preferred but not required: Experience with large, strategic account management.

Compensation

• $110,000 - $140,000 a year
• Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,000/year to $140,000/year + bonus + equity. Pay is based on a number of factors including geographic market location and may vary depending on job-related knowledge, skills, and experience.
• Spreetail is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.

Additional Information

• This position will remain posted until filled.
• Applicants should