Account Executive, Growth
FullStory$59,500 - $80,000/year
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Customer Intelligence, SaaS, SoftwareIndustries
Requirements
Candidates should have 1-3 years of experience in account management, sales, customer success, or a similar role in SaaS, a customer-first mindset, a strong ability to build trust and rapport, a consultative approach to uncovering needs and creating value, strong organizational skills and attention to detail, and clear, confident communication and comfort leading commercial conversations. Bonus points if you’ve worked in a PLG environment or sold into sales, marketing, or community teams.
Responsibilities
The SMB Account Manager will own a book of SMB customers and lead expansion conversations to grow product adoption, build strong relationships with users and decision-makers to understand their goals and connect them to the right solutions, partner with Customer Success and Product to ensure smooth handoffs and high customer satisfaction, identify opportunities for additional use cases, teams, or workflows where Common Room can provide value, act as the voice of the customer internally, sharing insights that influence product direction and GTM strategy, and help define and scale the SMB account management motion at Common Room.
Skills
Customer Relationship Management
Account Management
Customer Success
Business Development
Communication
Relationship Building
Common Room
Sales and marketing platform for customer insights
About Common Room
Common Room offers a platform that helps businesses track their customer journey across various channels, such as social media and product usage. It identifies potential customers showing intent to purchase, enabling sales teams to engage effectively and enhance their sales process. The platform operates on a freemium model, allowing users to start for free and upgrade for advanced features, and it integrates with various tools like CRM systems for a comprehensive view of customer interactions. The goal is to empower businesses to accelerate their sales pipeline and improve product adoption.
Seattle, WashingtonHeadquarters
2020Year Founded
$102MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
51-200Employees