Growth Account Manager

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Common Room is seeking an SMB Account Manager to drive customer usage and expand our footprint within existing accounts. This role involves building strong relationships, understanding customer objectives, and identifying opportunities for Common Room to deliver enhanced value across various teams and use cases. It's an excellent opportunity for an early-career professional who thrives in fast-paced settings, enjoys relationship building, and is eager to contribute to the development of account management practices at an early-stage company.

About Common Room

Common Room is a customer intelligence platform that leverages AI enrichment and automation to capture buying signals, enabling companies to connect with the right person at the right time with the right context. It addresses challenges posed by siloed solutions, complex tech stacks, and unactionable intent data by consolidating buying signals into a single platform for customer journey tracking, signal-to-person matching, and automated actions. The company has secured over $50 million in funding from prominent investors and is supported by experienced operators from leading tech companies. Common Room fosters a collaborative environment that values simplicity, passion, trust, and customer focus.

Responsibilities

• Manage a portfolio of SMB customers, leading expansion conversations to increase product adoption.
• Cultivate robust relationships with users and decision-makers to understand their goals and align them with appropriate solutions.
• Collaborate with Customer Success and Product teams to ensure seamless transitions and high customer satisfaction.
• Identify new use cases, teams, or workflows where Common Room can provide additional value.
• Serve as the internal advocate for the customer, providing insights to influence product development and go-to-market strategies.
• Contribute to the definition and scaling of the SMB account management process at Common Room.

Requirements

• 1-3 years of experience in account management, sales, customer success, or a related SaaS role.
• A customer-centric approach with a proven ability to build trust and rapport.
• Consultative skills for uncovering customer needs and creating value.
• Strong organizational abilities and attention to detail, with a commitment to follow-through.
• Clear, confident communication skills and comfort in leading commercial discussions.
• Bonus Points: Experience in a Product-Led Growth (PLG) environment or experience selling to sales, marketing, or community teams.

Your Journey at Common Room

• First Week: Familiarize yourself with the product, customer personas, and existing customer base. Meet your team and cross-functional partners. Understand current SMB account support and expansion processes.
• First Month: Begin building relationships within your assigned customer accounts. Identify and initiate your first expansion opportunities. Contribute insights to enhance customer engagement strategies.
• First Three Months: Achieve full ramp-up and actively grow your accounts. Drive increases in product usage, account penetration, and expansion revenue. Provide feedback, help shape best practices, and support future hiring as the company scales.

Our Values

• Customer-centric: Decisions are guided by a deep understanding of customer needs and value.
• Strive for Simplicity: Prioritize simplicity and clarity in all aspects of work.
• Make it Happen: Take initiative, be decisive, and prioritize action over inaction.