Customer Success Manager

United States

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$90,000 – $110,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Data & AnalyticsIndustries

Requirements

Candidates should have 5-7+ years of experience in customer-facing advisory or consultancy roles, preferably within a SaaS company. A proven track record in a quota-carrying role supporting sales teams is required, along with strong communication, presentation, and negotiation skills. The ideal candidate will have a passion for problem-solving, an understanding of changing technologies, and the ability to work collaboratively in a fast-paced environment. Proficiency in translating complex technical information for non-technical stakeholders is essential. A technical understanding of MDS and data discovery tools is considered a plus.

Responsibilities

The Customer Success Manager will serve as the primary point of contact for customers, ensuring they receive the highest level of experience and support. Responsibilities include enabling customers to successfully use the platform and integrate it into their workflows, building strong relationships to understand their use cases and challenges, and helping them achieve maximum value from Secoda's products. The role involves monitoring customer engagement levels, providing feedback for product improvements to internal teams, and coordinating with Sales, Customer Support & Success, Engineering, and Product departments to ensure a seamless customer experience. This position is instrumental in managing and growing customer relationships, focusing on renewals and driving Annual Recurring Revenue (ARR).

Skills

Customer Success

SaaS

Account Management

Relationship Management

Sales Support

Communication

Presentation

Negotiation

Problem-Solving

Cross-functional Collaboration

Secoda

Data management and enablement platform

About Secoda

Secoda provides a platform for data management and enablement, helping organizations track, document, and discover their data efficiently. The platform is especially useful for businesses that deal with large amounts of data, ensuring that it is accessible, understandable, and trustworthy. Key features include data lineage tracking, which shows the origin and flow of data, and comprehensive data documentation tools that help create data dictionaries and metadata repositories. This functionality enhances transparency and trust in the data used by teams. Secoda serves a wide range of clients, from small startups to large enterprises, and operates on a subscription model, allowing clients to access various features based on their needs. The goal of Secoda is to provide a single source of truth for data, improving collaboration and productivity within data-centric organizations.

Toronto, CanadaHeadquarters

2021Year Founded

$15.6MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees