Customer Success Manager

Salary: $90K - $110K Location Type: Remote Employment Type: Full-Time

Position Overview

Secoda makes the experience of exploring and using data as intuitive, fast, and useful as using Google Search. When hiring, we prioritize candidates who are ambitious, self-starters, and great teammates. We have a deep sense of ownership, and believe every employee should have an impact on Secoda and its mission. Secoda is hiring for a Customer Success Manager to join our growing Customer team. Reporting directly to our Head of Customer, this position is instrumental in managing and growing our relationships, with a focus on renewals and driving growth in Annual Recurring Revenue (ARR).

Responsibilities

• Operate as the point of contact and deliver the highest level of customer experience and support to both customers.
• Work closely with our customers to make sure they are enabled successfully, fully understand how to use the platform, and can successfully integrate it into their day-to-day workflows.
• Develop close relationships with Secoda’s customers, in order to understand their use cases and technical challenges, and help them achieve the greatest value from our products.
• Gauge customer levels of engagement with Secoda and provide feedback to internal stakeholders regarding product improvements.
• Coordinate and engage with Sales, Customer Support & Success, Engineering, and Product to ensure that customers have the best Secoda experience possible.

Requirements

• 5-7+ years of experience in customer-facing advisory/consultancy roles, ideally at a SaaS company.
• Proven track record in a quota-carrying role of supporting sales teams in achieving targets.
• Strong blend of communication, presentation, and negotiation skills to be a customer-facing ambassador for Secoda’s customers.
• Passion for helping people solve problems and proven ability to understand changing technologies.
• Ability to work collaboratively and cross-functionally in a fast-moving environment.
• Proficiency in translating complex technical information into simple terms for non-technical stakeholders.

Nice to Have

• Technical understanding of MDS and data discovery tools.

About Secoda

Secoda is a fast-growing start-up focused on making data exploration intuitive and accessible. We value curiosity, resilience, humility, analytical thinking, and ambition.

What We Offer

• 💰 Competitive salary and equity
• 🩺 Medical, dental, and vision coverage from day 1
• $1000 Healthcare Spending Account
• $500 Taxable Spending Account
• 🏝️ Unlimited time off policy
• 👪 Mat and Pat leave top-up
• 📚 Learning & Development benefit ($1,000)
• 💻 Equipment & $500 home office setup stipend
• 🥳 Team activities and retreats to connect with your fellow teammates
• 💛 A challenging and fulfilling opportunity to join a fast-growing start-up

Our Culture

• Curious: We lead with a genuine interest in customers, data, and the unknown. We work hard to understand other points of view, and ask great questions to investigate what is right.
• Tough: Resilience is key in the unpredictable startup landscape. We embrace audacious goals, understanding that occasional setbacks serve as opportunities to refine our abilities.
• Humble: We embody humility, eschewing arrogance and complacency while fostering an inclusive atmosphere for all. We remain open to change, recognizing that many of our existing practices may require improvement.
• Analytical: We are data-driven. Our commitment to data-driven decision-making ensures that we are precise, informed, and effective in our actions. We rely on data to guide our strategies and measure our success.
• Ambitious: We aim for excellence with ambition, not arrogance. We nurture inclusivity and remain open to improving our practices on our journey to be our best.

How We Work

• We Win Together: The greater good over function or self. No job is too big; no job is too small. We all may be called upon to contribute in various ways.

We have a small but growing Denver hub that co-works 1-2 times a month. We are open to folks outside of Colorado as well. We believe time together in person is valuable and important. We host quarterly gatherings at our Toronto HQ as well as a yearly 4-day retreat.