Applied Scientist, Customer Growth

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: $170,800 - $259,900 (depending on location)

Thumbtack is a platform that helps millions of people confidently care for their homes by connecting them with local service professionals. The Customer Growth Applied Science team focuses on driving profitable growth through AI/ML models in growth marketing and demand partnerships.

About the Applied Science Team

The Customer Growth Applied Science team is responsible for delivering profitable growth to Thumbtack by developing and deploying state-of-the-art AI/ML models in growth marketing and demand partnerships. The team works with vast amounts of user data, focusing on delivering scalable experiences for a diverse user base through in-app features for onboarding, engagement, and reactivation, with constant experimentation. They are also pioneering the use of generative AI models and agentic tools to empower marketers.

Responsibilities

• Initiate and drive applied science initiatives to completion, with a focus on business impact.
• Architect and deploy machine learning systems to production.
• Design and execute experiments, collect and analyze data to characterize product and marketing performance.
• Analyze a wide variety of data, including structured and unstructured, observational and experimental data.
• Collaborate with engineering, marketing, and economics teams to ensure sound statistical practices.
• Maintain a balance between speed of execution and scientific rigor in solution design.
• Provide technical mentorship to other applied scientists.

Requirements

• 5+ years of experience developing production-grade machine learning models.
• Proficiency in programming languages such as Python, including the ability to effectively read, write, and debug code.
• Strong knowledge of probability and statistics, including experimental design, optimization, and causal inference.
• Experience in providing technical mentorship to other applied scientists.
• Demonstrated ability to create and drive technical and impactful roadmaps for the business, and lead seamless execution.
• Ability to rigorously break down complex problems and understand the tradeoffs necessary to deliver impactful projects.
• Clear and effective communication skills to interact with cross-functional partners of various technical levels.

Salary Ranges

• San Francisco / Bay Area, San Jose, New York City, or Seattle metros: $200,900 - $259,900
• Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states: $180,800 - $234,000
• All other US locations: $170,800 - $221,000

Actual offered salaries will vary based on factors such as job level, qualifications, skills, competencies, and proficiency.

Company Information

Thumbtack embraces diversity and is proud to be an equal opportunity workplace. They do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by law. Thumbtack also considers qualified applicants with arrest and conviction records, consistent with applicable law, and is committed to working with and providing reasonable accommodations.