Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, SaaS, SoftwareIndustries
Requirements
Candidates should possess a Bachelor’s degree and 3+ years of progressive customer success experience, ideally within Cyber Security or SaaS technology-driven company. They should have an understanding of LLMs and Social Engineering, though it is not required. Strong prioritization, communication, problem-solving, and analytical skills are essential, along with the ability to lead by example.
Responsibilities
As a Customer Success Manager, the individual will be responsible for deeply understanding customer organizational structures and business objectives, developing and executing comprehensive onboarding plans, managing relationships with multiple stakeholders across the customer organization, proactively addressing customer needs and concerns, demonstrating the value of the Doppel platform, identifying expansion opportunities, maintaining customer renewals, and advocating for customer success. They will also gather customer feedback, collaborate with internal teams, and cultivate customer loyalty and advocacy.
Skills
Customer Relationship Management
Stakeholder Management
Onboarding
Customer Engagement
Data Analysis
Upselling
Renewal Management
Dopple
Subscription service for custom children's clothing
About Dopple
Dopple is a subscription service that curates custom wardrobes for children, focusing on providing unique and stylish clothing options. The service operates by delivering regular shipments of clothing tailored to the individual tastes and needs of each child, based on information provided by parents and data collected from their interactions with the service. This personalized approach makes shopping exciting, as each delivery offers a surprise element. Dopple partners with a variety of brands, including both well-known names and emerging designers, to ensure a diverse selection of high-quality clothing. Unlike many competitors, Dopple emphasizes a community experience through their "dopplegang," fostering customer engagement and loyalty. The company's goal is to enhance the shopping experience for parents while providing children with fashionable clothing, with plans to expand internationally in the future.
Raleigh, North CarolinaHeadquarters
2018Year Founded
$9.5MTotal Funding
SEEDCompany Stage
Consumer GoodsIndustries
11-50Employees