Account Manager - Small Medium Business Team

Position Overview

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are looking for a dynamic Account Manager to join our Small Medium Business team at eBay. In this role, you’ll be the primary point of contact for a portfolio of B2C sellers, helping them grow and thrive on our platform. Your mission is to build strong relationships, provide strategic business support, and drive overall account success.

This is a consultative, client-facing role that combines relationship management, business analysis, and strategic planning. You’ll work closely with your assigned sellers over a 12-month engagement, deeply understanding their business goals and helping them maximize their potential on eBay.

Responsibilities

• Manage a portfolio of B2C seller accounts, acting as their trusted advisor throughout a year-long engagement.
• Build and maintain strong client relationships, understanding their business models, goals, and growth opportunities.
• Develop and execute personalized account plans to help sellers improve performance and reach key milestones.
• Conduct regular performance reviews and strategic check-ins to monitor progress and identify growth areas.
• Support sellers via email, phone, and virtual meetings, addressing questions and providing insights and guidance.
• Collaborate with internal teams to onboard new clients, solve challenges, and deliver a seamless seller experience.
• Track and analyze account metrics to ensure performance targets are being met, and share findings with stakeholders.
• Stay up-to-date on eBay marketplace trends and advocate for your clients’ needs within the organization.

Requirements

• Experience: 2–3+ years of experience in account management, client services, customer success, or a similar role.
• Skills:
  • Excellent communication and interpersonal skills with a consultative and strategic mindset.
  • Proven ability to manage multiple accounts and projects in a fast-paced, performance-driven environment.
  • Strong analytical and problem-solving skills with a passion for delivering measurable results.
  • Tech-savvy and comfortable using CRM systems and productivity tools (e.g., Salesforce, Excel, etc.).
  • Self-starter with excellent time management and organizational abilities.
• Preferred: Experience in eCommerce, marketplace platforms, or B2C sales is a plus.

Educational Requirements

• Associate’s degree required; Bachelor’s degree preferred or equivalent relevant experience.

Compensation & Benefits

• Salary Range: $58,700 - $72,100
  • Base pay offered may vary depending on multiple individualized factors, including location, skills, and experience.
• Total Compensation: May also include a target bonus and restricted stock units (as applicable).
• Benefits: Full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details will be provided if an employee receives an offer of employment.

Employment Type

• Full time

Location Type

• [Information not provided]

Company Information

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Application Instructions

[Information not provided]

If hired, employees will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance.