\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>How You’ll Contribute:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Build and Nurture Client Relationships:\u003C/strong> Develop and maintain strong, long-term partnerships with key stakeholders and executives to support their strategic goals.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Drive Customer ROI:\u003C/strong> Proactively engage with customers to understand their goals, track key performance indicators (KPIs), and ensure they achieve measurable outcomes using Common Room. Guide customers in realizing the full value of our platform.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Grow and Defend Revenue:\u003C/strong> Take ownership of contract renewals, negotiations, and expansion opportunities. Identify upsell opportunities by aligning customer needs with Common Room’s product offerings.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Strategic Advisory & Enablement:\u003C/strong> Act as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights. Enable customers to drive adoption and success through ongoing education and support.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Account Planning:\u003C/strong> Collaborate with clients to develop tailored account plans, including milestones, objectives, and success metrics. Monitor progress, provide regular updates, and adjust strategies as needed to ensure continued success.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Risk Mitigation:\u003C/strong> Proactively identify potential risks to customer satisfaction and retention. Develop and execute mitigation plans to address challenges before they impact the client’s success.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Voice of the Customer:\u003C/strong> Represent customer perspectives to internal teams, providing valuable insights that inform product development and improve the customer experience.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Cross-Functional Collaboration:\u003C/strong> Partner closely with Sales, Marketing, Product, and Support teams to ensure a seamless and cohesive customer journey.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What We’re Looking For:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">5+ years of experience in Customer Success, Account Management, or strategic consulting roles within a SaaS environment.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong understanding of SaaS products, with a bonus if you have experience in Revenue Operations (RevOps).\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Proven track record of managing retention and driving growth (GRR/NRR) through high-touch customer engagement.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Excellent verbal and written communication skills, with the ability to simplify complex concepts for both technical and non-technical audiences.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Comfortable delivering presentations to a range of audiences, including end-users, executives, and large groups.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Strong problem-solving skills with a consultative approach to finding solutions that drive customer success.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Experience using Salesforce and other CRM or GTM systems is preferred.\u003C/p>\u003Cp style=\"min-height:1.5em\">\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>What Makes You a Great Fit:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">You excel at building and nurturing strong relationships, both with customers and internal teams.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You are passionate about delivering value to customers and thrive on ROI-driven conversations.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You are a confident communicator, comfortable engaging with C-suite and VP-level stakeholders.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You are relentless in pursuing growth opportunities and defending revenue, leaving no stone unturned.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You create and execute actionable account plans that drive measurable results.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You effectively manage internal and external stakeholders, ensuring alignment and accountability.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You possess strong decision-making, organizational, planning, and problem-solving skills.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You communicate with clarity and influence, gaining consensus to drive positive outcomes.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You think creatively and offer innovative solutions to meet customer needs.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">You are enthusiastic about Common Room and its mission.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Customers and teammates genuinely enjoy working with you.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Our values:\u003C/strong>\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Be Customer-centric - \u003C/strong>We work backwards from the needs of our customers. The crisp articulation of customer value guides our decisions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Strive for Simplicity - \u003C/strong>We choose simplicity over complexity whenever possible. We seek to identify and understand the essential quality of what we are building.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Make it Happen - \u003C/strong>We are quick to take the first step, and prioritize decisiveness over fear of making a mistake. We don’t confuse motion for movement and we measure ourselves on impact over actions.\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>We’re In this Together - \u003C/strong>We measure personal success by the success of our customers and teammates. Relationships matter, and the strongest ones are built on the foundations of trust, enablement, and transparency.\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">\u003Cstrong>Our benefits:\u003C/strong>\u003C/p>\u003Cp style=\"min-height:1.5em\">Our investment in caring for our employees and their families is a key part of our values and culture at Common Room:\u003C/p>\u003Cul style=\"min-height:1.5em\">\u003Cli>\u003Cp style=\"min-height:1.5em\">Competitive base compensation with meaningful equity ownership\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Health insurance including medical, dental, and vision, HSA and FSA\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">We pay 100% of your employee premium and 50% of your premium for any dependents\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Unlimited Paid Time Off\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Paid Company Holidays\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Work from home policy including a laptop and support for your home office needs\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Monthly Remote Stipend\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">401(k) self contribution\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Paid Family Leave\u003C/p>\u003C/li>\u003Cli>\u003Cp style=\"min-height:1.5em\">Opportunity to join a diverse, passionate, and fun team at a pivotal time in the company’s lifecycle\u003C/p>\u003C/li>\u003C/ul>\u003Cp style=\"min-height:1.5em\">Common Room provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\u003C/p>","https://jobs.ashbyhq.com/commonroom/cebfba3d-75f0-4c43-b252-71907302a029",{"id":110,"name":111,"urlSafeSlug":141,"logo":112},[468],{"city":30,"region":30,"country":36},"2025-09-17T07:18:35.415Z","The ideal candidate is customer-obsessed and excited to partner with companies in their post-sales lifecycle. They should be able to act as a consultant, deeply understanding customer businesses and needs to maximize value from the Common Room platform. Experience in building and nurturing client relationships, driving customer ROI, managing renewals, negotiations, and expansion opportunities is required. The role also demands strategic advisory and enablement skills, including product expertise, training delivery, and best practice recommendations. Strong account planning abilities and risk mitigation strategies are essential, along with the capacity to represent the voice of the customer internally and collaborate cross-functionally with Sales, Marketing, Product, and Support teams.","The Customer Success Manager will be responsible for building and nurturing strong, long-term partnerships with key stakeholders and executives to support their strategic goals. They will proactively engage with customers to understand their goals, track KPIs, and ensure they achieve measurable outcomes using Common Room, guiding them to realize the full value of the platform. This includes taking ownership of contract renewals, negotiations, and expansion opportunities, as well as identifying upsell opportunities by aligning customer needs with product offerings. The role involves acting as a product expert and advisor, delivering tailored training sessions, best practice recommendations, and strategic insights to drive adoption and success. Additionally, the Customer Success Manager will collaborate with clients to develop tailored account plans, monitor progress, provide regular updates, and adjust strategies as needed. They will proactively identify potential risks to customer satisfaction and retention and develop mitigation plans. Finally, they will represent customer perspectives to internal teams, providing insights to inform product development and improve the customer experience, and partner closely with internal teams to ensure a seamless customer journey.",{"employment":473,"compensation":475,"experience":476,"visaSponsorship":483,"location":484,"skills":485,"industries":490},{"type":474},{"id":152,"name":153,"description":308},{"minAnnualSalary":30,"maxAnnualSalary":30,"currency":30,"details":30},{"experienceLevels":477},[478,482],{"id":479,"name":480,"description":481},"d9dd41a2-3551-412f-981e-de2bc1e7bb34","Mid-level (3 to 4 years)","Build upon established skills and take on more responsibility.",{"id":260,"name":261,"description":366},{"type":11},{"type":11},[486,487,268,229,27,488,489,326],"Customer Success","Customer Relationship Management","Customer Advocacy","Problem-Solving",[491,492,493],{"id":224,"name":225},{"id":224,"name":229},{"id":224,"name":27},["Reactive",495],{"$ssite-config":496},{"env":497,"name":498,"url":499},"production","nuxt-app","https://jobo.world",["Set"],["ShallowReactive",502],{"company-Common-Room":-1,"company-jobs-7ebfa0ae-5cf7-4a27-9ffb-bfbf8c353df6-carousel":-1},"/company/Common-Room",{}]