Full Time Floor Leader - First Colony Mall at Lush Cosmetics

Sugar Land, Texas, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, CosmeticsIndustries

Requirements

Strong product knowledge of Lush products and brand values (Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, Naked Packaging)
Ability to utilize StoreForce dashboard for analyzing sales results and providing coaching/feedback
Skills in sales techniques, customer service, product demonstrations, and consultations
Leadership and team management abilities, including training, coaching, and inspiring sales associates
Commitment to diversity, equity, inclusion, and belonging (DEIB), fostering open communication and teamwork
Operational skills in cash handling, register management, store opening/closing, deposits, time/attendance monitoring, and merchandising/visuals maintenance
Availability for 30-39 hours weekly, with punctuality and attendance leadership
Proactive mindset for self-development, seeking feedback, and continuous learning

Responsibilities

Drive sales using StoreForce dashboard: coach sales team, adjust shop floor structure, own segment results, and celebrate achievements
Deliver world-class customer experience: lead by example with product demonstrations, observe consultations, collaborate to exceed sales goals
Build the brand: educate customers on Lush values, engage community via store parties and traffic-driving initiatives
Demonstrate product passion: continuously learn and make informed product recommendations
Train and coach Sales Ambassadors and peers on sales techniques and product knowledge to improve performance and sales
Promote DEIB: encourage open communication, listen to perspectives, foster belonging through teamwork and recognition
Manage cash handling: process transactions, open/close register, reconcile drawers, prepare deposits, secure store, and take deposits to bank as required
Oversee time and attendance: lead by example in punctuality, monitor breaks, review communications and task lists for team preparedness
Maintain visuals and merchandising: keep store clean, organized, and visually appealing

Skills

Key technologies and capabilities for this role

Sales CoachingCustomer ExperienceTeam LeadershipProduct DemonstrationsSales AnalysisStore OperationsTraining SessionsRetail SalesBrand Education

Questions & Answers

Common questions about this position

What are the weekly hours for the Full Time Floor Leader position?

The position is weekly 30-39 hours.

Is this Full Time Floor Leader role remote or on-site?

This is an on-site position at the First Colony Mall, with day-to-day spent on the shop floor.

What skills are required for the Floor Leader role?

Key skills include driving sales using StoreForce dashboard, delivering exceptional customer experience with product demonstrations, training and coaching sales associates, and strong product knowledge of Lush cosmetics.

What is the company culture like for Floor Leaders at Lush Cosmetics?

The culture emphasizes passion and positivity, fostering a productive and fun work environment with happy customers and employees, while promoting diversity, equity, inclusion, and belonging through open communication.

What makes a strong candidate for the Floor Leader position?

Strong candidates lead by example, take ownership of results, actively coach teams, demonstrate deep product passion, and promote DEIB to create exceptional customer experiences and motivated staff.

Lush Cosmetics

Handmade cosmetics with ethical sourcing practices

About Lush Cosmetics

Lush produces and sells handmade cosmetics, including skincare, haircare, and bath products. Their products are designed to be effective while also being environmentally friendly, with a focus on ethical sourcing and cruelty-free practices. Lush offers unique items like "The Greeench Deodorant" and "Unicorn Horn Bubble Bar," and is known for its "naked" products that come without packaging to reduce plastic waste. Unlike many competitors, Lush emphasizes direct-to-consumer sales through its website and physical stores, and actively engages with customers through community activities and campaigns. The company's goal is to provide high-quality, natural beauty products while promoting sustainability and ethical practices.

Vancouver, CanadaHeadquarters

1994Year Founded

VENTURE_UNKNOWNCompany Stage

Consumer GoodsIndustries

1-10Employees