Forward Deployed Software Engineer| Solution Architect

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: Not Provided

Ema is building the world’s largest agentic AI platform, aiming to 10x workforce productivity by helping enterprises build and deploy their own AI employees. Backed by prominent investors (Accel, Prosus, SCB10X, Hitachi Ventures, Sozo Ventures), we’ve raised over $60M to date. Our founders, Surojit Chatterjee and Souvik Sen, bring experience from Google, Coinbase, Flipkart, and Okta. This role focuses on collaborating with sales leadership, understanding customer needs, and enabling technical solution deployments.

Responsibilities

• Collaborate with sales leadership to understand customer requirements and enable technical solutions deployment.
• Develop an in-depth understanding of Ema’s technology and underlying architectures.
• Deliver compelling product demonstrations tailored to specific customer needs, showcasing key features and benefits.
• Work closely with customers to execute successful Proof of Concepts (PoCs).
• Position yourself as a Trusted Advisor to key customer stakeholders, focusing on achieving their desired Business Outcomes.
• Collaborate with customers to design and architect solutions aligning with their business goals, ensuring seamless integration with existing systems.
• Drive project teams towards common goals of accelerating Ema’s solution adoption.
• Demonstrate and communicate the value of Ema’s solution throughout the engagement, from demo to PoC to workshops and implementation.
• Help take Ema’s solution from PoC to production.
• Understand customers’ cloud/on-prem environments and their unique needs for deploying Ema’s solutions.
• Work with the engineering team to translate customer needs into a productionizable solution, fitting into Ema’s deployment models.
• Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer challenges on Ema’s platform.
• Create repeatable processes.
• Create and maintain technical documentation, including solution architectures, integration guides, and best practices.
• Act as a consultant and subject matter expert for internal stakeholders (engineering, sales, and product) to resolve technical deployment obstacles and improve Ema.

Requirements

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: 8+ years of experience as a Solutions Architect/Solutions Engineer, Sales Engineer, Forward Deployment Engineer, or in a similar technical pre-sales role.
• Technical Skills:
  • Strong understanding of enterprise SaaS solutions and cloud technologies.
  • Solid experience with solution design, architecture, and integration.
  • Familiarity with relevant programming languages and technologies.
• Soft Skills:
  • Customer-focused mindset with a passion for understanding and solving customer challenges.
  • Excellent presentation and communication skills.

Company Information

• About Ema: Ema is building the world’s largest agentic AI platform, aiming to 10x workforce productivity by helping enterprises build and deploy their own AI employees.
• Investors: Backed by marquee investors (Accel, Prosus, SCB10X, Hitachi Ventures, Sozo Ventures) and has raised over $60M+ till date.
• Founders: Surojit Chatterjee and Souvik Sen (experience from Google, Coinbase, Flipkart, and Okta).