Solutions Architect

Salary: Not Specified Location Type: Not Specified Employment Type: Not Specified

About Glean:

Founded in 2019, Glean is an innovative AI-powered knowledge management platform designed to help organizations quickly find, organize, and share information across their teams. By integrating seamlessly with tools like Google Drive, Slack, and Microsoft Teams, Glean ensures employees can access the right knowledge at the right time, boosting productivity and collaboration. The company’s cutting-edge AI technology simplifies knowledge discovery, making it faster and more efficient for teams to leverage their collective intelligence.

Glean was born from Founder & CEO Arvind Jain’s deep understanding of the challenges employees face in finding and understanding information at work. Seeing firsthand how fragmented knowledge and sprawling SaaS tools made it difficult to stay productive, he set out to build a better way - an AI-powered enterprise search platform that helps people quickly and intuitively access the information they need. Since then, Glean has evolved into the leading Work AI platform, combining enterprise-grade search, an AI assistant, and powerful application- and agent-building capabilities to fundamentally redefine how employees work.

About the Role:

Glean is seeking a talented Solutions Architect to join our rapidly expanding, venture-backed startup. Glean is the work assistant with intuition. Find exactly what you need, right when you need it so you and your team can get big things done. Join our hard-working team and elevate your career. We are professional, creative, passionate, and, most importantly - customer-obsessed.

You will be the primary technical advisor to our customers post-sale, focusing on our Enterprise & Strategic segment, where the architecture and integration demands are high. You will guide customers through their architecture, design, and implementation of Glean within their enterprise architecture.

Responsibilities:

• Establish and maintain your role as the customer's primary technical advisor. Think of yourself as the CTO of the customer relationship.
• Work with customers to onboard new datasources and implement custom integrations of Glean into their work environment and business application architecture.
• Build and provide tools, templates, and documentation for customers to leverage in integrating with Glean based on their business application stack.
• Identify opportunities with the customer to expand the use of Glean within their business application architecture.
• Provide training and guidance to customer technical resources to enable them to manage, support, and extend Glean in their environment.
• Align technical plans with customers and Glean Customer Success to ensure priorities between Glean and the customer are fully aligned and executed against.
• Assist with issue identification, troubleshooting, and remediation for your assigned customers through resolution.
• Work with Product Management and Engineering to drive improvements to the product helping customers expand their adoption of Glean.
• Be an active member of the Glean customer technical community.

About You:

Key Attributes:

• Clear Communicator: Professional presentation and interaction skills with both customers and internal teams.
• Analytical: Ability to take multiple inputs and approaches to issues to ensure the troubleshooting and resolution path is optimal.
• Drive: Ability to engage in and handle multiple issues of different priorities gracefully.
• Detail-oriented: Highly organized and methodical, ensuring all issues are managed to completion.

Key Knowledge and Skills Required:

Technical Skills:

• Software development experience in at least two of the following: Python, Java, Go.
• API and custom data integration experience in a Hybrid or SaaS environment.
• Technical debugging: log analysis, code analysis, end-to-end transaction tracing.
• Networking expertise: a deep understanding of networking, including cloud and on-premise networking.
• Experience in at least two of the following disciplines: Software Engineering.