Braintrust

Customer Solutions Architect

Remote

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, Biotechnology, Healthcare, FinanceIndustries

Requirements

Candidates should possess strong interest in AI technology, experience in customer-facing technical roles such as Solutions Architect, Forward Deployed Engineer, or Escalation Engineer, fluency in Python or TypeScript with debugging skills, and a grasp of DevOps infrastructure and cloud architecture including Docker, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure).

Responsibilities

The Customer Solutions Architect will act as a trusted advisor to customers deploying and scaling Braintrust in production environments, leading onboarding engagements, debugging customer issues across layers, owning proactive health checks and upgrade support, designing and documenting customer evaluation pipelines, translating customer feedback into actionable insights, and collaborating internally with sales, support, and engineering teams to ensure seamless handoffs and contribute to internal documentation and runbooks.

Skills

Cloud Infrastructure
DevOps
ML Infrastructure
Monitoring & Observability
Troubleshooting
Solution Design
Customer Support
Security
Scalability

Braintrust

Talent marketplace connecting tech professionals with businesses

About Braintrust

Braintrust connects highly skilled tech professionals with businesses looking for their expertise in a talent marketplace. The platform charges a low 15% fee, significantly less than traditional staffing agencies, allowing companies to maximize their budgets. Using advanced technology, Braintrust matches businesses with the top five candidates for their projects within 48 hours, streamlining the hiring process. The goal is to create a transparent and efficient platform that benefits both businesses and tech professionals.

Key Metrics

San Francisco, CaliforniaHeadquarters
2018Year Founded
$125.5MTotal Funding
LATE_VCCompany Stage
Consulting, AI & Machine LearningIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Unlimited Paid Time Off
Competitive salary and equity
Phone/Internet Stipend

Risks

Increased competition from blockchain-based platforms could erode Braintrust's market share.
Cryptocurrency market volatility may impact the value of BTRST tokens and user satisfaction.
Regulatory scrutiny on blockchain transactions could pose compliance challenges for Braintrust.

Differentiation

Braintrust offers a blockchain-powered freelancer marketplace, reducing costs by eliminating middlemen.
The platform charges a flat 10% project fee, allowing talent to keep 100% revenue.
Braintrust's AI matches businesses with top professionals within 48 hours, streamlining hiring.

Upsides

AI-driven recruitment tools like AIR align with growing trends in hiring technology.
Crypto payment integration enhances Braintrust's appeal in the freelance marketplace.
Partnership with Behance expands Braintrust's reach in the creative community.

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