Senior Customer Solution Architect
Snowflake- Full Time
- Senior (5 to 8 years), Junior (1 to 2 years)
Braintrust is building the modern platform for evaluating and deploying AI systems. Our mission is to help enterprises build trust in their AI by making it easy to test, monitor, and improve models using real-world evaluation frameworks. We work with cutting-edge customers in finance, healthcare, and tech who are building production-grade AI systems.
We're looking for a Customer Solutions Architect to join our Field Engineering team. This is a deeply technical, customer-facing role focused on helping teams deploy and operate Braintrust in production environments. You’ll work with platform, DevOps, and ML infrastructure teams at leading AI-forward organizations to ensure Braintrust is running reliably — whether in our managed cloud or in their own environments. Braintrust is used to evaluate and monitor LLM-powered applications, and you’ll play a critical role in enabling those evaluation workflows by ensuring the underlying infrastructure is sound. You’ll support deployments, troubleshoot issues across layers, and guide best practices for scale, security, and maintainability.
This role blends solution design, proactive support, and infrastructure guidance — ideal for someone who enjoys solving real-world problems with code, systems knowledge, and deep customer empathy.
You’ll be joining a small, senior team solving one of the most important problems in modern AI development—ensuring reliability. We work with cutting-edge AI teams and move fast to deliver value. You’ll have broad ownership, a strong voice in the product, and the opportunity to help define how the world measures AI quality.
Talent marketplace connecting tech professionals with businesses
Braintrust connects highly skilled tech professionals with businesses looking for their expertise in a talent marketplace. The platform charges a low 15% fee, significantly less than traditional staffing agencies, allowing companies to maximize their budgets. Using advanced technology, Braintrust matches businesses with the top five candidates for their projects within 48 hours, streamlining the hiring process. The goal is to create a transparent and efficient platform that benefits both businesses and tech professionals.