Customer Success Manager
PerformYardSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Biotechnology, Software, Nonprofit, Financial ServicesIndustries
Requirements
The Digital Adoption Specialist must have experience designing and executing scalable adoption programs that utilize an omni-channel approach combining email and in-app engagement. A strong understanding of customer journeys, data-driven strategies, and collaboration with cross-functional teams is essential. Familiarity with tools like Pendo and Gainsight is preferred.
Responsibilities
The Digital Adoption Specialist will build and maintain structured adoption journeys for onboarding and ongoing use, design and run targeted campaigns to promote specific features, and execute ad-hoc adoption motions for timely engagement. This role involves drafting customer-facing copy, analyzing product usage data, reporting on campaign performance, and collaborating with Product, Customer Success, Support, and other teams to improve customer adoption and satisfaction.
Skills
Pendo
Gainsight
Customer Success
Product Adoption
Onboarding
Customer Retention
Customer Satisfaction
Email Marketing
In-app Messaging
Data Analysis
Customer Feedback
Bonterra
Technology solutions for social impact organizations
About Bonterra
Bonterra provides technology solutions aimed at helping organizations focused on social good, such as nonprofits and public sector entities, operate more efficiently. Their products include software for managing donations, tracking impact, and coordinating volunteer efforts, which streamline operations and enhance fundraising capabilities. Bonterra stands out from competitors by specifically targeting the social impact sector and aligning its success with that of its clients through a business model based on subscription fees and transaction fees on donations. The company's goal is to empower organizations to maximize their efforts in creating positive social change, as evidenced by their impact of facilitating $7.4 billion in donations to 225,000 nonprofits in 2021.
Austin, TexasHeadquarters
2023Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Social ImpactIndustries
1,001-5,000Employees
Benefits
Generous Flexible Time Off
Paid Holidays
Paid Volunteer Time
Paid Parental Leave
Paid Sick Leave
Health Insurance
Vision Insurance
Dental Insurance
Life Insurance
Resources for savings and investments
Opportunities to learn, develop, network, and connect
Risks
Competition from established players like Blackbaud and Salesforce.org is intense.
Potential integration challenges from recent acquisitions could disrupt operations.
Dependence on partnerships like iWave may pose risks if synergies aren't realized.
Differentiation
Bonterra offers a comprehensive suite of tools for nonprofits and social good organizations.
The company focuses on empowering social impact initiatives with advanced technology solutions.
Bonterra's acquisition of DonorDrive enhances its digital fundraising capabilities.
Upsides
Growing demand for digital transformation in nonprofits boosts Bonterra's market potential.
Integration of AI in fundraising software enhances donor engagement and campaign effectiveness.
Bonterra's expansion into employee engagement solutions broadens its market reach.
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