Customer Success Manager

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare Technology, SaaSIndustries

Requirements

The ideal candidate should possess a strong understanding of customer success principles and methodologies, with a demonstrated ability to manage relationships with mid-market and SMB customers. Experience in the healthcare or technology industries, particularly within mental health or employee assistance programs, is highly preferred. Excellent communication, presentation, and interpersonal skills are essential, along with the ability to drive adoption of best practices and successful change management methodologies.

Responsibilities

As a Customer Success Manager, you will serve as an account owner and product expert for assigned customers, building rapport with decision-makers, driving product adoption, and managing the full customer lifecycle from onboarding to renewal. You will proactively discover and communicate opportunities for customers to unlock value, create and present business reviews to senior leadership, collaborate with internal teams to gather feedback, and assist the sales team with finalist calls. Additionally, you will participate in ongoing training to enhance product knowledge and promote Spring Health’s mission.

Skills

Account Management

Product Expertise

Mental Health Advocacy

Customer Relationship Management

Data-Driven Approach

Communication

Problem-Solving

Spring Health

Personalized mental health solutions for employers

About Spring Health

Spring Health offers personalized mental health solutions to employers and health plans, focusing on enhancing employee well-being. Their Precision Mental Healthcare system tailors support to individuals, providing options like digital resources, therapy, and medication. Users receive a customized care plan after a brief assessment, allowing them to schedule appointments and access wellness exercises easily. The goal is to improve workplace mental health by providing effective and accessible resources.

New York City, NoneHeadquarters

2016Year Founded

$452.3MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees