Manager, Solutions Architecture (Digital Healthcare)
WillowTreeSalary not specified
Full Time
Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Data & Analytics, Marketing TechnologyIndustries
Requirements
Candidates should have 5+ years of experience in customer success, account management, or digital media/advertising technology, with a background in healthcare marketing, digital media, or advertising technology. Experience supporting agency relationships and delivering measurable client outcomes is also required.
Responsibilities
The Digital Engagement Manager will manage a portfolio of healthcare and agency clients, serving as the primary point of contact for platform and audience customers to ensure satisfaction, retention, and renewal. They will drive product adoption, lead renewal and expansion efforts, and monitor customer health to proactively address risks. The role involves partnering with agency teams to support campaign planning, audience activation, and performance optimization, acting as a trusted advisor in audience targeting and compliance. Additionally, the manager will streamline workflows, develop customer enablement materials, and collaborate with internal teams to deliver a high-value customer experience.
Skills
Digital Marketing
Customer Relationship Management
Healthcare Marketing
Digital Media
Advertising Technology
Client Relationship Management
Campaign Management
Data Analytics
Platform Solutions
Audience Activation
Definitive Healthcare
Healthcare data analytics and commercial intelligence
About Definitive Healthcare
Definitive Healthcare provides healthcare commercial intelligence by gathering and analyzing data to assist businesses in the healthcare sector. Their services are aimed at clients such as biopharmaceutical companies, medical device manufacturers, and healthcare providers, helping them make informed decisions. The company offers subscription-based access to a comprehensive database and analytics tools, allowing clients to identify market opportunities and understand competitive landscapes. This model is scalable, catering to both large enterprises and smaller organizations. Definitive Healthcare differentiates itself through its focus on actionable intelligence that accelerates commercial success for its clients. Additionally, the company fosters a positive workplace culture, emphasizing diversity, equity, and inclusion, and providing comprehensive employee benefits.
Framingham, MassachusettsHeadquarters
2011Year Founded
$9.1MTotal Funding
IPOCompany Stage
Data & Analytics, HealthcareIndustries
501-1,000Employees
Benefits
Health Insurance
401(k) Company Match
Flexible Work Hours
Risks
Integration of Populi acquisition may disrupt service delivery and client satisfaction.
Strategic shifts under new CEO may not align with current client expectations.
Resource allocation for new products may impact quality of existing services.
Differentiation
Definitive Healthcare offers a unique SaaS platform for healthcare commercial intelligence.
The company provides tailored solutions for biopharma, medtech, and healthcare providers.
Their subscription model allows scalable access to comprehensive data and analytics tools.
Upsides
Growing demand for healthcare data analytics boosts Definitive Healthcare's market potential.
New CEO Kevin Coop brings extensive experience in data-focused business growth.
Recent product launches like Monocl Conferences and Carevoyance expand service offerings.
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