Customer Success Manager
PanoptoSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality Technology, Customer SuccessIndustries
Requirements
Candidates should possess 5–8+ years of Customer Success, Account Management, or Strategic Consulting experience in a B2B SaaS environment, along with a proven track record of managing complex, high-value customer relationships and delivering measurable business outcomes. Strong executive presence and experience engaging with VP/C-level stakeholders are required, alongside a deep understanding of customer lifecycle management and success metrics (GRR, NRR, NPS). Excellent communication, facilitation, and project management skills, coupled with comfort in data analysis, business reviews, and strategic planning, are also necessary.
Responsibilities
The Customer Success Manager will own strategic customer relationships by developing trusted advisor status with key stakeholders and executive sponsors, drive customer outcomes through aligning Paytronix solutions with business goals and ensuring long-term success, lead the expansion of customer accounts by identifying upsell and cross-sell opportunities, build and execute success plans, conduct regular business reviews, align on KPIs to ensure value realization, champion customer needs internally, collaborate cross-functionally with various teams, track customer health and satisfaction metrics, and gain customer trust through knowledge of Paytronix solutions and industry trends.
Skills
Customer Relationship Management
Strategic Planning
Data-Driven Insights
Account Expansion
Executive Communication
Client Retention
paytroniz
Customer engagement and loyalty solutions provider
About paytroniz
Paytronix specializes in customer engagement solutions and loyalty programs for restaurants, retail chains, and convenience stores. The company provides a platform that includes features like omnichannel engagement, customizable promotions, coupons, and guest feedback surveys, allowing businesses to effectively manage their customer databases and gain insights to boost sales. Paytronix also offers an online ordering system that covers the entire ordering process, from setup to delivery, ensuring businesses can maximize customer lifetime value. Unlike many competitors, Paytronix's solutions integrate seamlessly with existing point-of-sale and ordering systems, making implementation easier for businesses. The goal of Paytronix is to help its clients enhance customer relationships and drive sales through effective engagement strategies.
Key Metrics
Newton, MassachusettsHeadquarters
2001Year Founded
$73MTotal Funding
LATE_VCCompany Stage
Consumer Software, Consumer GoodsIndustries
201-500Employees