Customer Success Manager
TimescaleSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, SoftwareIndustries
Position Overview
- Location Type: Remote
- Employment Type: Full-time
- Salary: (Not provided)
- Job Type: Customer Success Manager
Join a fast-growing, category-leading SaaS company! As a PerformYard Customer Success Manager (CSM), you'll build long-lasting relationships with customers, driving successful adoption and ongoing usage of our leading software product. You’ll work with executives and professionals across a diverse customer base to help them achieve their goals using PerformYard. This is a 100% Remote position.
Requirements
- Experience: Minimum of one year of Customer Success, Account Management, Account Support, or related experience, preferably in software.
- Skills:
- Detail-oriented and action-oriented.
- Ability to manage multiple requests and respond quickly and with high quality.
- Problem-solving skills.
- Excellent communication skills.
- Empathy for customer experience.
- Technical Skills:
- Understanding or previous use of CRM systems.
Responsibilities
- Customer Relationship Management: Create long-lasting satisfaction for customers throughout their lifecycle to retain business and drive revenue.
- Onboarding & Training: Establish a trusted advisor relationship through the onboarding and training process.
- Support & Guidance: Respond to phone calls and emails to support adoption, usage, and expansion.
- Consultative Advice: Provide consultative advice and best practice information.
- Training Delivery: Lead training sessions, from one-on-one support to large group virtual sessions.
- Collaboration: Partner with customer personnel to implement PerformYard, including supporting product configuration and identifying process improvements.
- Feedback & Advocacy: Be the voice of the customer, working with leadership and product teams to resolve issues and improve satisfaction.
- Tool Utilization: Utilize Salesforce and other internal tools to achieve optimal business and service level outcomes.
- Team Participation: Proactively influence team culture by participating in team and company activities.
Application Instructions
- (Not provided)
Company Information
- Company Type: SaaS
- Company Stage: Fast-growing, category-leading
- Vision: To change the way performance is managed and measured in organizations.
Skills
CRM systems
Customer Relationship Management
Onboarding & Training
Support & Guidance
Consultative Advice
Training Delivery
Collaboration
Feedback & Advocacy
Problem-Solving
Communication Skills
Empathy
PerformYard
Performance management software for midsize organizations
About PerformYard
PerformYard provides software solutions aimed at improving performance management for midsize organizations. Their tools facilitate performance reviews, goal management, and continuous feedback, making it easier for HR departments to implement effective systems. The software is designed to be user-friendly, promoting a culture of continuous improvement within organizations. PerformYard primarily serves midsize companies across various industries, offering a Software-as-a-Service (SaaS) model with flexible pricing tiers based on features and user count. This approach allows clients to select plans that suit their needs and budget, while also providing demos and customer support to enhance user experience. The company's goal is to enhance employee performance management, helping both employees and organizations reach their full potential.
Arlington, VirginiaHeadquarters
2013Year Founded
$94.2MTotal Funding
LATE_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
51-200Employees