Customer Success
Motion90,000 - 145,000 USD/year
- Full Time
- Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, SoftwareIndustries
Requirements
Candidates should possess a Bachelor's degree and a minimum of one year of experience in Customer Success, Account Management, Account Support, or a related field, preferably in software. They should be detail-oriented, action-oriented, capable of managing multiple requests, responding quickly and with high quality, and problem-solving effectively. Enthusiasm, proactivity, and strong communication skills are also required, along with empathy for customer experience and a desire to make customers successful, and an understanding or previous use of CRM systems.
Responsibilities
As a Customer Success Manager, the individual will create long-lasting satisfaction for customers throughout their lifecycle, establish trusted advisor relationships through onboarding and training, respond to customer inquiries via phone and email, support product adoption and usage, lead training sessions, partner with customer personnel to implement PerformYard, proactively influence team culture, utilize Salesforce and internal tools to drive business and service level outcomes, and identify process improvements or product requirements to resolve customer issues and improve satisfaction.
Skills
CRM systems
Customer Relationship Management
Onboarding & Training
Support & Guidance
Consultative Advice
Training Delivery
Collaboration
Feedback & Advocacy
Problem-Solving
Communication Skills
Empathy
PerformYard
Performance management software for midsize organizations
About PerformYard
PerformYard provides software solutions aimed at improving performance management for midsize organizations. Their tools facilitate performance reviews, goal management, and continuous feedback, making it easier for HR departments to implement effective systems. The software is designed to be user-friendly, promoting a culture of continuous improvement within organizations. PerformYard primarily serves midsize companies across various industries, offering a Software-as-a-Service (SaaS) model with flexible pricing tiers based on features and user count. This approach allows clients to select plans that suit their needs and budget, while also providing demos and customer support to enhance user experience. The company's goal is to enhance employee performance management, helping both employees and organizations reach their full potential.
Key Metrics
Arlington, VirginiaHeadquarters
2013Year Founded
$94.2MTotal Funding
LATE_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
51-200Employees