Customer Success Specialist - US
EmaSalary not specified
Full Time
Mid-level (3 to 4 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
SaaS, SoftwareIndustries
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this position remote?
Yes, this is a 100% remote position.
What is the salary for this Customer Success Manager role?
This information is not specified in the job description.
What skills are required for this role?
Required skills include being detail-oriented and action-oriented, ability to manage multiple requests quickly with high quality, problem-solving, excellent communication, and empathy for customer experience. Technical skills require understanding or previous use of CRM systems.
What is the company culture like at PerformYard?
The company encourages proactive participation in team and company activities to influence team culture positively. It is a fast-growing, category-leading SaaS company focused on changing performance management.
What experience makes a strong candidate for this position?
A minimum of one year of Customer Success, Account Management, Account Support, or related experience, preferably in software, is required.
PerformYard
Performance management software for midsize organizations
About PerformYard
PerformYard provides software solutions aimed at improving performance management for midsize organizations. Their tools facilitate performance reviews, goal management, and continuous feedback, making it easier for HR departments to implement effective systems. The software is designed to be user-friendly, promoting a culture of continuous improvement within organizations. PerformYard primarily serves midsize companies across various industries, offering a Software-as-a-Service (SaaS) model with flexible pricing tiers based on features and user count. This approach allows clients to select plans that suit their needs and budget, while also providing demos and customer support to enhance user experience. The company's goal is to enhance employee performance management, helping both employees and organizations reach their full potential.
Arlington, VirginiaHeadquarters
2013Year Founded
$94.2MTotal Funding
LATE_VCCompany Stage
Consulting, Enterprise SoftwareIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Disability Insurance
401(k) Retirement Plan
Unlimited Paid Time Off
Paid Holidays
Remote Work Options
Risks
Increased competition from established HR tech companies threatens PerformYard's market share.
Investor pressure to scale rapidly may strain PerformYard's resources and service quality.
Economic uncertainties could reduce midsize organizations' spending on HR technology solutions.
Differentiation
PerformYard offers a user-friendly platform for performance reviews and continuous feedback.
The company focuses on midsize organizations, providing tailored performance management solutions.
PerformYard's SaaS model ensures flexibility with different pricing tiers for various needs.
Upsides
PerformYard secured a $95 million investment, boosting growth and development potential.
Increased demand for remote performance tools supports PerformYard's market expansion.
Growing interest in AI-driven analytics enhances PerformYard's personalized feedback capabilities.
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