Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Hospitality, Restaurant TechnologyIndustries
Requirements
Candidates should have 1-2 years of experience in a technical customer support role or similar, strong written and verbal communication skills, experience working or interacting with various web and mobile apps, a resourceful and resilient approach to problem-solving, attention to detail, and the ability to learn quickly and adapt to new features.
Responsibilities
The Customer Support Representative will act as the first point of contact with 7shifts customers via chat, email, and phone channels to troubleshoot and problem-solve concerns, educate customers on basic product training, identify new ways customers can benefit from the product, proactively track requests and issues, collaborate with the Support team, and contribute to the success of 7shifts.
Skills
Customer Support
Troubleshooting
Product Training
Communication
Problem-Solving
Team Collaboration
7shifts
Workforce management platform for restaurants
About 7shifts
7shifts is a workforce management platform designed for the restaurant industry, offering tools for scheduling, payroll, hiring, and compliance. It simplifies the hiring process and includes features for labor law compliance and staff engagement monitoring. The platform's AI-driven auto-scheduling and actionable insights help restaurant owners make informed decisions and improve operational efficiency. 7shifts aims to enhance team retention and guest experiences by addressing the specific needs of restaurant management.
Key Metrics
Regina, CanadaHeadquarters
2014Year Founded
$127.4MTotal Funding
SERIES_CCompany Stage
Consulting, Enterprise SoftwareIndustries
201-500Employees