IT Help Desk Specialist

Santa Monica, California, United States

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$75,000 – $90,000Compensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

E-commerce, BiotechnologyIndustries

Requirements

Candidates should have 2+ years of progressive experience in IT, strong knowledge of IT systems and infrastructure including hardware, software, and networking, and proficiency with Apple MacBooks and macOS. Proficiency in troubleshooting hardware and software issues, Google Workspace, Slack, Asana, Intercom, Salesforce, MDM, SSO, and VPN is required. Experience with the employee life cycle for onboarding and offboarding, excellent communication and problem-solving skills, and the ability to work independently and collaboratively are essential.

Responsibilities

The IT Help Desk Specialist will oversee daily IT infrastructure operations, manage hardware, software, and networking systems, and provide prompt technical support for hardware and software issues. They will collaborate with cross-functional teams to address IT and information security needs, execute IT projects like system upgrades, and install, configure, and update software applications and operating systems. Responsibilities also include monitoring system performance and security, developing documentation, and staying informed about emerging technologies.

Skills

Hardware troubleshooting

Software troubleshooting

MacOS

Patching

Data encryption

Backup tools

Customer service

IT infrastructure management

Networking systems

Information security

System upgrades

System migrations

Software installation

Software configuration

Operating system updates

System monitoring

Security measures

Tapcart

Mobile ecommerce platform for custom apps

About Tapcart

Tapcart provides a mobile ecommerce platform that allows brands to create personalized mobile apps without needing any coding skills. The platform includes a user-friendly drag-and-drop design tool, enabling businesses to customize their apps to fit their brand's needs. Tapcart focuses on helping online retailers enhance their mobile presence and increase sales through features like interactive push notifications and real-time communication with customers. Unlike many competitors, Tapcart specifically targets small to medium-sized online retailers, offering a subscription-based model with tiered pricing plans that cater to different levels of features and integrations. The company's goal is to improve customer engagement and streamline the mobile shopping experience, providing fast checkout processes and real-time analytics to help retailers understand their performance.

Santa Monica, CaliforniaHeadquarters

2017Year Founded

$67.3MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

51-200Employees

Benefits

401k & stock options

Medical eligible first of the month

Dental & vision eligible immediately

Unlimited PTO & 11 paid company holidays

Brand new Macbook Pro & home office setup

$250 a month wellness stipend

Monthly happy hours, company-wide offsite events

Risks

Increased competition from platforms like Plobal Apps and Vajro could dilute market share.

Frequent updates due to evolving mobile OS may increase operational costs.

Consumer privacy regulations like GDPR could impact data-driven marketing strategies.

Differentiation

Tapcart offers a no-code platform for creating custom mobile apps for Shopify stores.

The platform features an intuitive drag-and-drop design tool for app customization.

Tapcart provides real-time analytics and push notifications to enhance customer engagement.

Upsides

Mobile commerce is expected to account for 73% of total e-commerce sales by 2021.

5G technology enhances mobile app performance, benefiting Tapcart's offerings.

Shopify's expanding market share increases Tapcart's potential customer base.

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